Front Desk Coordinator
3 days ago
Responsibilities:
• Accurately process and maintain customer data, including credit applications and patient charts.
• Act as the primary point of contact for telephone inquiries, efficiently responding to patient questions via phone, email, and text.
• Uphold exceptional customer service standards, adjusting communication style to match the patient's personality and establish rapport.
• Coordinate with team members to ensure patient needs are consistently met and assist where necessary.
• Maintain strict confidentiality in line with HIPAA and office policies.
• Regularly interact with patients in the lobby, ensuring their comfort, addressing their concerns, and keeping clinical staff informed of any status changes.
• Efficiently handle check-out procedures, including next appointment scheduling, payment acceptance, and any necessary follow-ups.
• Demonstrate comprehensive knowledge of plastic surgery procedures and services, effectively articulating this information to patients.
• Promptly identify areas of concern regarding patient status and escalate to the office manager.
• Skillfully manage conflict resolution and exhibit respect for diverse cultural and social backgrounds.
• Create and manage Lux charts, and handle calls from surgical patients.• Minimum of 2 years of experience in a similar role as a Front Desk Coordinator or in Administrative Assistance
• Proficiency in using Microsoft Office Suite, including Word, Excel, and Outlook
• Experience in answering multi-line phone systems efficiently
• Demonstrated ability to provide high-quality customer service
• Familiarity with concierge services and their provision
• Excellent data entry skills, with attention to detail and accuracy
• Strong interpersonal skills, with the ability to communicate effectively with various stakeholders
• Experience in organizing files and maintaining an efficient filing system
• Knowledge or experience in the plastic surgery field would be an advantage
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