Call Center Specialist
2 days ago
We are offering a long term contract employment opportunity for a Call Center Specialist based in Princeton, New Jersey. This role requires an individual who can effectively manage customer interactions in a fast-paced call center environment.
Responsibilities:
• Efficiently answer inbound calls from customers, providing them with accurate and timely responses
• Act as the first point of contact in assisting customers with their inquiries and complaints
• Schedule appointments as required, ensuring a smooth process for the customer
• Maintain a high level of detail orientation while handling both inbound and outbound calls
• Troubleshoot problems with our products and services, providing effective solutions
• Collaborate closely with team members to deliver outstanding service to customers
• In a fast-paced call center, ensure all customer interactions are managed efficiently
• Keep accurate records of all customer interactions, ensuring all details are up-to-date and accurate.
• Demonstrated experience in handling inbound calls, showcasing a detail-oriented and customer-focused approach.
• Capability to support customers by comprehending their needs and offering appropriate solutions.
• Prior experience in a customer service role in a call center within the healthcare industry.
• Comfortable working in a high-energy call center environment, maintaining calm and efficiency under pressure.
• Familiarity with the operations of an inbound call center, showcasing the ability to manage high call volumes.
• Skilled in scheduling appointments
• Experience in managing both inbound and outbound calls, ensuring uninterrupted communication with patients and healthcare providers.
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