Call Center Specialist

2 days ago


Princeton, United States Robert Half Full time
Job DescriptionJob Description

We are offering a long term contract employment opportunity for a Call Center Specialist based in Princeton, New Jersey. This role requires an individual who can effectively manage customer interactions in a fast-paced call center environment.


Responsibilities:

• Efficiently answer inbound calls from customers, providing them with accurate and timely responses

• Act as the first point of contact in assisting customers with their inquiries and complaints

• Schedule appointments as required, ensuring a smooth process for the customer

• Maintain a high level of detail orientation while handling both inbound and outbound calls

• Troubleshoot problems with our products and services, providing effective solutions

• Collaborate closely with team members to deliver outstanding service to customers

• In a fast-paced call center, ensure all customer interactions are managed efficiently

• Keep accurate records of all customer interactions, ensuring all details are up-to-date and accurate.

• Demonstrated experience in handling inbound calls, showcasing a detail-oriented and customer-focused approach.

• Capability to support customers by comprehending their needs and offering appropriate solutions.

• Prior experience in a customer service role in a call center within the healthcare industry.

• Comfortable working in a high-energy call center environment, maintaining calm and efficiency under pressure.

• Familiarity with the operations of an inbound call center, showcasing the ability to manage high call volumes.

• Skilled in scheduling appointments

• Experience in managing both inbound and outbound calls, ensuring uninterrupted communication with patients and healthcare providers.



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