Help Desk Support Analyst

2 weeks ago


Fort Worth, United States Insight Global Healthcare Full time
Job DescriptionJob Description

Job Title: Help Desk Support Analyst

Location: Fort Worth, TX

Company: Insight Global

Job Description:

Insight Global is seeking a Help Desk Support Analyst responsible for providing second-level support for all standard software and hardware, ordering, handheld devices, and enabling and activating CSOS Certificates. This role involves effective diagnostic evaluation of end-user Pharma Customer needs, using good judgment and timeliness in responding to and resolving each issue or complaint to the customers’ satisfaction.

Key Responsibilities:

  • Provide second-level support for standard software and hardware.
  • Handle ordering and support for handheld devices.
  • Enable and activate CSOS Certificates.
  • Evaluate and diagnose end-user Pharma Customer needs.
  • Respond to and resolve issues or complaints promptly and effectively.

Required Skills and Experience:

  • 2+ years of experience working in a call center environment.
  • Experience in technical support, customer service, and software or mobile device support.
  • Strong customer service and troubleshooting skills.
  • Ability to communicate technical information verbally to a wide range of end-users.
  • Strong attention to detail, with a focus on rapport-building, listening, and questioning.
  • Ability to communicate technical information to both technical and nontechnical audiences.
  • Working knowledge of MS Word, Excel, Outlook, and PowerPoint.
  • Experience using Salesforce and/or knowledge of creating help desk tickets.

  • Help Desk Analyst

    4 weeks ago


    Fort Mill, South Carolina, United States Broad River Retail Full time

    Job Title: Help Desk AnalystBroad River Retail is seeking a skilled Help Desk Analyst to join our team in Fort Mill, SC. As a Help Desk Analyst, you will be responsible for providing top-notch technical support to our employees and customers.Responsibilities:Provide timely and effective technical support to employees and customers via phone, email, and...

  • IT Help Desk Analyst

    4 weeks ago


    Fort Worth, Texas, United States Radiology Associates of North Texas Full time

    Job Summary: We are seeking a highly skilled and motivated IT Help Desk Analyst to join our team at Radiology Associates of North Texas. As a key member of our IT department, you will be responsible for providing top-notch technical support to our administrative and physician users, ensuring the effective performance of our computer information systems and...


  • Fort Worth, United States Texas Bank Full time

    SUMMARY: The IT Help Desk Analyst Tier II plays a critical role in delivering advanced technical support and resolving escalated IT issues within the banks IT infrastructure. This role demands a high level of expertise in managing complex IT problems and provides a key interface between the IT department and the banks employees. The IT Help Desk Analyst Tier...


  • Fort Worth, Texas, United States Insight Global Healthcare Full time

    Job OverviewInsight Global Healthcare is seeking a skilled Help Desk Support Analyst to provide second-level support for standard software and hardware, as well as ordering and support for handheld devices.Key Responsibilities:Provide timely and effective support for end-users, utilizing strong diagnostic evaluation and communication skills.Order and support...

  • Help Desk Support

    3 weeks ago


    Fort Wayne, United States TEKsystems co Allegis Group Full time

    Description:This is a 3 - 6 month contract to hire. Hybrid (3 day onsite, 2 day remote)The help desk analyst is responsible for providing support to assist in the delivery of Information Technology services. The work unit provides Tier I and II support for operating systems, software, hardware, smartphones, printers and other IT equipment that enables...

  • Help Desk Support

    2 weeks ago


    Fort Wayne, United States TEKsystems Full time

    Description:This is a 3 - 6 month contract to hire. Hybrid (3 day onsite, 2 day remote)The help desk analyst is responsible for providing support to assist in the delivery of Information Technology services. The work unit provides Tier I and II support for operating systems, software, hardware, smartphones, printers and other IT equipment that enables...

  • Help Desk Support

    3 weeks ago


    Fort Wayne, United States TEKsystems Full time

    *Description:* This is a 3 - 6 month contract to hire. Hybrid (3 day onsite, 2 day remote) * The help desk analyst is responsible for providing support to assist in the delivery of Information Technology services. * The work unit provides Tier I and II support for operating systems, software, hardware, smartphones, printers and other IT equipment that...

  • Help Desk Support

    4 weeks ago


    Fort Wayne, United States TEKsystems Full time

    Description: This is a 3 - 6 month contract to hire. Hybrid (3 day onsite, 2 day remote) The help desk analyst is responsible for providing support to assist in the delivery of Information Technology services. The work unit provides Tier I and II support for operating systems, software, hardware, smartphones, printers and other IT equipment that enables...

  • IT Help Desk Analyst

    1 month ago


    Fort Worth, United States Radiology Associates of North Texas Full time

    Position Summary: Provide IT Tier 1 and Tier 2 Help Desk support for Radiology Associates of North Texas' administrative and physician users to ensure the effective performance of computer information systems and workstations. Tier 1 support includes providing front-line contact for support requests, tracking and monitoring tickets to closure, solving basic...

  • IT Help Desk Tier I

    3 weeks ago


    Fort Worth, United States Texas Bank Full time

    SUMMARY: The IT Help Desk Analyst Tier I position is responsible for technical support of the banks systems as set forth by the IT Manager. Duties include response to customer requests for assistance supporting business as usual IT operations for all business employees and locations. The IT Help Desk Analyst Tier, I will work under the supervision of the IT...

  • Help Desk Analyst II

    1 month ago


    Fort Washington, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a long-term contract employment opportunity for a Help Desk Analyst II based in Fort Washington, Pennsylvania. This role functions within the mortgage and credit industry, providing support to both internal and external customers in a high call volume environment. As a Help Desk Analyst II, you will be assisting...

  • Help Desk Analyst

    7 days ago


    Fort Meade, Florida, United States ManTech Full time

    Job SummaryWe are seeking a skilled Help Desk Analyst to join our team at ManTech. The ideal candidate will have a strong background in information technology and excellent communication skills.Key ResponsibilitiesMonitor and respond to inquiries received in the DCE Help Desk email inbox.Elevate complex issues to the proper group or individual.Track and...

  • Help Desk Analyst

    2 weeks ago


    Fort Meade, United States ManTech Full time

    ManTech is seeking a motivated, career and customer-oriented Help Desk Analyst to join our team in Fort Meade, MD. Responsibilities include but are not limited to:* Monitors the DoD Cyber Exchange (DCE) Help Desk (HD) email inbox during normal working hours.* Responds directly to inquiries received in the DCE HD email inbox unless additional elevated support...

  • Help Desk Analyst

    4 weeks ago


    Fort Mill, United States Broad River Retail Full time

    Based in Fort Mill, SC and part of the Charlotte Metro region, Broad River Retail is one of the largest independently-owned and operated Ashley HomeStore licensees in the country.Our purpose: “Furnishing Life’s Best Memories”. We furnish customers’ homes, but we also furnish the careers and professional development of our employees, and ultimately...

  • Help Desk Analyst

    3 weeks ago


    Fort Mill, United States Broad River Retail Full time

    Based in Fort Mill, SC and part of the Charlotte Metro region, Broad River Retail is one of the largest independently-owned and operated Ashley HomeStore licensees in the country.Our purpose: “Furnishing Life’s Best Memories”. We furnish customers’ homes, but we also furnish the careers and professional development of our employees, and ultimately...

  • Help Desk Analyst

    1 week ago


    fort mill, United States Broad River Retail Full time

    Based in Fort Mill, SC and part of the Charlotte Metro region, Broad River Retail is one of the largest independently-owned and operated Ashley HomeStore licensees in the country.Our purpose: “Furnishing Life’s Best Memories”. We furnish customers’ homes, but we also furnish the careers and professional development of our employees, and ultimately...

  • Help Desk Support

    2 weeks ago


    Fort Wayne, IN, United States TEKsystems Full time

    Description:This is a 3 - 6 month contract to hire. Hybrid (3 day onsite, 2 day remote)The help desk analyst is responsible for providing support to assist in the delivery of Information Technology services. The work unit provides Tier I and II support for operating systems, software, hardware, smartphones, printers and other IT equipment that enables...


  • Fort Mill, South Carolina, United States Broad River Retail Full time

    Broad River Retail is seeking a skilled Help Desk Analyst to join our team in the Fort Mill, SC area. As a hybrid employee, you will work from home and occasionally visit our stores as needed.Key Responsibilities:Provide top-notch support for Tier 1 and Tier 2 help desk service requests through tickets or by phoneEnsure timely resolution of all tickets...


  • Fort Worth, Texas, United States MetroSys Inc Full time

    Help Desk Technician RoleWe are seeking a skilled Help Desk Technician to join our dynamic team at MetroSys Inc, providing essential technical support in a fast-paced onsite environment. This role is crucial in ensuring the smooth operation of IT systems and services within our Windows-based infrastructure, utilizing ServiceNow as our primary ticketing and...

  • IT Help Desk Manager

    2 weeks ago


    Fort Lauderdale, Florida, United States PDC Technologies Full time

    Job TitleIT Help Desk ManagerWe are seeking a highly skilled and experienced IT Help Desk Manager to join our team at PDC Technologies. The successful candidate will be responsible for providing leadership and direction to the IT help desk staff and operations, ensuring that our customers receive exceptional service and support.Key Responsibilities:Provide...