Current jobs related to IT Help Desk Analyst Tier II - Fort Worth - Texas Bank

  • Help Desk Analyst

    2 months ago

    Fort Mill, United States Broad River Retail Full time

    Based in Fort Mill, SC and part of the Charlotte Metro region, Broad River Retail is one of the largest independently-owned and operated Ashley HomeStore licensees in the country.Our purpose: “Furnishing Life’s Best Memories”. We furnish customers’ homes, but we also furnish the careers and professional development of our employees, and ultimately...

  • Help Desk Analyst

    3 weeks ago

    fort mill, United States Broad River Retail Full time

    Based in Fort Mill, SC and part of the Charlotte Metro region, Broad River Retail is one of the largest independently-owned and operated Ashley HomeStore licensees in the country.Our purpose: “Furnishing Life’s Best Memories”. We furnish customers’ homes, but we also furnish the careers and professional development of our employees, and ultimately...

  • Help Desk Analyst

    1 month ago

    fort mill, United States Broad River Retail Full time

    Based in Fort Mill, SC and part of the Charlotte Metro region, Broad River Retail is one of the largest independently-owned and operated Ashley HomeStore licensees in the country.Our purpose: “Furnishing Life’s Best Memories”. We furnish customers’ homes, but we also furnish the careers and professional development of our employees, and ultimately...

  • Help Desk Support Analyst

    1 month ago

    Fort Worth, United States Insight Global Healthcare Full time

    Job DescriptionJob DescriptionJob Title: Help Desk Support AnalystLocation: Fort Worth, TXCompany: Insight GlobalJob Description:Insight Global is seeking a Help Desk Support Analyst responsible for providing second-level support for all standard software and hardware, ordering, handheld devices, and enabling and activating CSOS Certificates. This role...

  • Help Desk Analyst

    2 weeks ago

    Fort Mill, SC, United States Broad River Retail Full time

    Based in Fort Mill, SC and part of the Charlotte Metro region, Broad River Retail is one of the largest independently-owned and operated Ashley HomeStore licensees in the country.Our purpose: “Furnishing Life’s Best Memories”. We furnish customers’ homes, but we also furnish the careers and professional development of our employees, and ultimately...

  • Help Desk Administrator

    2 months ago

    Fort Gregg-Adams, United States Axom Technologies Full time

    Help Desk AdministratorJob Locations US-VA-Fort Gregg-AdamsID 2024-9632# of Openings 1Category IT SupportClearance Tier 3 - Secret/ADP IICompany OverviewFull Spectrum Operations LLC (FSO) is a SDVOSB JV between American Communication Solutions LLC, an SBA VetCert verified SDVOSB, and By Light Professional IT Services LLC (By Light). FSO is looking for...

  • Help Desk Support Specialist

    4 weeks ago

    Fort Mill, South Carolina, United States Broad River Retail Full time

    Broad River Retail is seeking a skilled Help Desk Analyst to join our team in the Fort Mill, SC area. As a hybrid employee, you will work from home and occasionally visit our stores as needed.Key Responsibilities:Provide top-notch support for Tier 1 and Tier 2 help desk service requests through tickets or by phoneEnsure timely resolution of all tickets...

  • Help Desk Support Service Specialist

    4 weeks ago

    Fort Bragg, North Carolina, United States General Dynamics Full time

    Job DescriptionAs a Help Desk Support Service Specialist - Intermediate at General Dynamics, you will play a critical role in ensuring the smooth operation of our enterprise IT systems. Your primary responsibility will be to provide second-tier support to end-users for PC, server, and mainframe applications and hardware.Key ResponsibilitiesProvide...

  • Help Desk Technician

    2 days ago

    Fort Belvoir, United States FedTec Full time

    FedTec Overview:FedTec is a Woman-Owned Small Business with headquarters in Reston, VA. However, FedTec is more than just a company – we are a dedicated team of visionary individuals who understand the power of transformation. With our unwavering commitment to innovative technology and forward-focused methods, we empower government agencies to fulfill...

  • Service Desk Specialist

    2 months ago

    Fort Gordon, United States TEKsystems Full time

    Job DescriptionJob DescriptionJob TitleService Desk Specialist Top Skills Details1) Active TS/SCI clearance (verify in JPAS)2) Active Sec+ certifications (must be willing to obtain MD100 during first 6 months of the contract).3) Relevant service desk/phone support experience (must have Win10 troubleshooting experience). DescriptionService Desk...

  • IT Help Desk Support

    1 month ago

    Fort Worth, United States K2 Staffing, LLC Full time

    Summary Our client is a leading IT Solutions Company located in the Dallas, TX area (Fort Worth, TX) and they are in need of a Help Desk Support Level II Technician. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a...

  • Help Desk Support Service Specialist

    4 months ago

    Fort Belvoir, United States General Dynamics Information Technology Full time

    Req ID: RQ176332 Type of Requisition: SCA Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Job Family: SCA Skills: Help Desk Support,Information Technology (IT) Systems,Troubleshooting Experience: 7 + years of related experience US Citizenship Required: Yes Job Description: Help Desk Support Service Specialist - Intermediate – TS/SCI...

  • Help Desk Support Service Specialist

    4 months ago

    Fort Liberty, United States General Dynamics Information Technology Full time

    Type of Requisition:RegularClearance Level Must Currently Possess:Top Secret/SCIClearance Level Must Be Able to Obtain:Top Secret SCI + PolygraphSuitability:Public Trust/Other Required:Job Family:SCAJob Qualifications:Skills:Desktop Computers, Help Desk Support, IT HardwareCertifications:Security+, CE - Sec+ CEExperience:5 + years of related experienceUS...

  • Help Desk Analyst I

    2 weeks ago

    Fort Wayne, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are extending an opportunity for a Help Desk Analyst I in our manufacturing facility located in Ft. Wayne, Indiana. As a part of our team, you will be the initial point of contact for technical queries from our customers. You will be dedicated to troubleshooting and resolving technical issues, maintaining our inventory...

  • FedTec | Help Desk Technician | fort belvoir, va

    1 day ago

    fort belvoir, United States FedTec Full time

    FedTec Overview:FedTec is a Woman-Owned Small Business with headquarters in Reston, VA. However, FedTec is more than just a company – we are a dedicated team of visionary individuals who understand the power of transformation. With our unwavering commitment to innovative technology and forward-focused methods, we empower government agencies to fulfill...

  • Help Desk Support Specialist

    4 weeks ago

    Fort Worth, Texas, United States MetroSys Inc Full time

    Help Desk Technician RoleWe are seeking a skilled Help Desk Technician to join our dynamic team at MetroSys Inc, providing essential technical support in a fast-paced onsite environment. This role is crucial in ensuring the smooth operation of IT systems and services within our Windows-based infrastructure, utilizing ServiceNow as our primary ticketing and...

  • Help Desk IN

    3 days ago

    fort wayne, United States Creative Financial Staffing Full time

    **THIS IS AN AD FOR A FUTURE OPENING**Job Summary: Seeking a customer-focused Help Desk Support Specialist to provide prompt technical assistance. Resolve hardware, software, and network issues, document solutions, and escalate complex problems. Deliver clear guidance, maintain knowledge base, and contribute to process improvement. Responsibilities: Be the...

  • Help Desk Support Service Specialist

    1 month ago

    Fort Stewart, United States Link Solutions, Inc. Full time

    Job Title: Help Desk Support Service SpecialistLink Solutions, Inc. is seeking a highly skilled Help Desk Support Service Specialist to join our team at Fort Stewart, GA.Job SummaryThe Help Desk Support Service Specialist will provide technical support and user education to users via email, Microsoft Teams, phone, or walk-in issues. The Specialist will offer...

  • CNO Analyst

    4 weeks ago

    Fort Belvoir, United States Gray Tier Technologies Full time

    Gray Tier Technologies has an immediate opening for an Army Computer Network Operations (CNO) Analyst to support the 1st IO Command at Fort Belvoir, VA. As an Army CNO Analyst, you will provide current operations and plans support in the 2nd BN S3 (Operations) section. 1st Information Operations Command provides IO support to the Army and other military...

  • IT Service Desk Analyst

    5 days ago

    Fort Lauderdale, United States GSI Full time

    IT Service Desk AnalystAs a Service Desk Analyst, you'll be the face of Technology for internal end-users. You'll solve IT-related issues, handle service requests, and act as the users' advocate ("Voice of the User") within the Technology department. This crucial role involves managing incidents, fulfilling requests, and ensuring a smooth IT experience for...

IT Help Desk Analyst Tier II

2 months ago

Fort Worth, United States Texas Bank Full time

SUMMARY: The IT Help Desk Analyst Tier II plays a critical role in delivering advanced technical support and resolving escalated IT issues within the banks IT infrastructure. This role demands a high level of expertise in managing complex IT problems and provides a key interface between the IT department and the banks employees. The IT Help Desk Analyst Tier II will be responsible for handling escalated issues from Tier I support and managing critical IT incidents to ensure minimal disruption to the banks operations. JOB DUTIES AND ESSENTIAL FUNCTIONS: Act as the escalation point for complex IT support issues that Tier I cannot resolve, involving in-depth troubleshooting and resolution for both hardware and software problems. Diagnose and resolve advanced issues related to Windows-based workstations, applications, and peripheral devices. Provide high-level support for network and VPN connectivity issues, including advanced diagnostics and configuration. Perform advanced configuration and re-imaging of Windows-based workstations using disk imaging and configuration tools. Oversee and manage software installations, updates, and patches to ensure compliance with security policies and operational standards. Manage and resolve critical IT incidents in alignment with established incident management processes and SLAs. Document and track all incidents and service requests using the ITSM tool, ensuring timely updates and resolution. Deliver exceptional customer service by maintaining clear, professional, and timely communication with end-users via phone, email, and in-person interactions. Prepare and deliver technical training sessions and documentation to help employees understand and utilize IT systems effectively. Ensure adherence to IT security standards and principles, including the implementation of security patches and updates. Conduct regular security audits and assessments to identify and address potential vulnerabilities in the IT environment. Collaborate with Tier I support and other IT team members to share knowledge, best practices, and solutions. Assist with providing mentorship and training to Tier I analysts to improve their technical skills and support capabilities. Assist in the planning and execution of IT projects, including system upgrades, migrations, and new implementations. Contribute to the development and improvement of IT support processes and procedures. Maintain detailed and accurate documentation of technical issues, resolutions, and support activities. Generate and review periodic reports on IT support metrics, identifying trends and areas for improvement. Perform other tasks and special projects as assigned. WORKING CONDITIONS: Air-conditioned office environment. Consistent and timely attendance is required to ensure uninterrupted operational efficiency and exemplary service delivery. Commute to various remote sites in Texas using a personal vehicle. Some after-hours shifts (evenings or weekends) as needed. PHYSICAL DEMANDS: Sit for extended periods of time. Walk, stand, bend, squat, twist, and reach. Simple grasping and fine manipulation. Extended keyboarding. Ability to lift and move 50 lbs. MINIMUM REQUIREMENTS: High School Diploma or equivalent. Minimum of 3-5 years of experience in troubleshooting and resolving complex IT issues. Advanced knowledge of Windows operating systems, network protocols, VPNs, and enterprise-level IT systems.