Collections Specialist

2 weeks ago


Boise, United States Robert Half Full time
Job DescriptionJob Description

We are on the lookout for a meticulous Collections Specialist to join our team in Boise, Idaho. In this role, you will handle customer queries, process their applications, and ensure the accuracy of their records. You will also monitor their accounts and take necessary actions. This role offers a short-term contract employment opportunity.


Responsibilities:

·        Initiating outbound and receiving inbound phone calls from borrowers

·        Negotiate payment arrangements with Borrowers to avoid mortgage delinquency.

·        Follows up with the borrowers on returned payments.

·        Maintains a high standard of quality during every call.

·        Works to meet the Borrower’s needs and maintain good customer relations while providing education and counseling as necessary

·        Early-stage account collections

·        Ability to speak professionally and pass QA compliance telephone audits on a regular basis.

·        Has a complete and thorough knowledge of regulatory requirements: FDCPA, RESPA, FCRA.

·        Review Borrowers for Home Retention Programs based on loan type

·        Resolve delinquency through collection efforts and Borrower assistance programs.

·        Educate borrowers on delinquency timelines and collection efforts.

·        Consistently maintains a downward trend in delinquency ratios.

·        Achieving and maintaining department goals and standards

·        Maintains good attendance and punctuality.

·        Adheres to work schedules and attendance policies.

·        Participates in training/cross-training and other educational classes that will benefit the Association, and the individual as it relates to the job.

·        Is currently and remains a collaborator that consistently aligns oneself with the Association’s mission.

·        Shows interest in maintaining clear work life balance 

·        Strong verbal communication skills

·        Strong organizational and critical thinking skills

·        Initiative-taking with an understanding sense of urgency

·        Ability to manage multiple tasks and deadlines with high attention to detail.

·        Strong analytical skills to determine what is needed and where to spend effort throughout the day to maximize individual results.




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