IT Support Specialist for Technical Operations
5 days ago
MicroTech Systems, Inc. is seeking a highly skilled IT Support Specialist to join our team in Boise, Idaho.
We offer a competitive salary of $80,000 per year, plus benefits, including health care, paid time off and holiday time, 401k matching, and professional development opportunities.
As an IT Support Specialist, you will provide technical guidance and support to our business and clients, utilizing your strong technical background, solid analytical skills, and proven problem-solving experience.
Your responsibilities will include diagnosing and resolving advanced issues for various applications, operating systems, and equipment, as well as providing technical assistance and solutions to clients.
You will collect specific and detailed information from reference sources, software utilities, or clients, and perform advanced troubleshooting of networks, desktops/laptops, and mobile devices.
Additionally, you will utilize the Service Desk ticketing system to document all work, progress, and resolutions, and ensure tickets are promptly assigned and processed.
Key requirements for this role include:
- An Associate's degree in Computer Science (or the equivalent) is preferred;
- MSP experience is preferred;
- Five years minimum of related IT support experience, including but not limited to Office 365 installation/configuration/administration/troubleshooting, Microsoft Windows Server/Active Directory configuration/administration/troubleshooting, and scripting knowledge/experience;
As a member of our team, you will enjoy a work culture that promotes our core values: Integrity First, Build Trust, Own It, Never Give Up, and Customer Service Above All Else.
We are looking for high energy individuals who are motivated and interested in making a long-term commitment to excellence.
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