Entry Level Software Telematics Engineer

7 days ago

Fountain Valley, United States Volt Full time
Job DescriptionJob Description
Start working the way you have imagined with Top Auto Manufacturer
Volt is immediately hiring an entry level Software / Telematics Engineer in Fountain Valley, CA.
As a Software / Telematics Engineer you will perform:
  • Identify technical conditions occurring at dealerships. This includes evaluation of newly delivered vehicles as well as retailed vehicles.
  • Research available data to quantify conditions. Information sources include, but are not limited to: Field Product Observation Reports, warranty data, TechLine data and summary reports, monthly “Top Warranty Claims” by Engineer reports, J.D. Power survey data, weekly engineering conference calls with the field technical staff, and bi-weekly conference calls with Technical Assistance Line staff.
  • Validate and recommend enhancements as needed for new technologies and benchmark existing and future technologies as applicable.
  • Prepare written Quality Information Report documents, clearly explaining condition and recommended solutions. Prepare photographs/illustrations/sample parts/videos as appropriate to enhance communication. Submit completed reports and support material to Service Engineering Management and Safety Committee
  • Prepare Technical Service Bulletin drafts in area of responsibility.
  • Assist in vehicle quality audits at Ports of Entry as required.
  • Assist in vehicle “Ride and Drive” evaluations as required.
  • Visit dealerships to investigate/resolve product issues.
  • Provide technical support to field staff, TechLine, Consumer Affairs, Parts, Legal, and Warranty departments as required.
  • Drive engineering fleet vehicles in order to: Monitor and clearly identify JDPA IQS/VDS and CR Reliability (Durability) surveys liabilities and develop improvement and validation plans accordingly. Maintain product knowledge and gain customer/field issue complaint understanding.
  • Evaluate, troubleshoot and diagnose vehicle installed field failure parts (Improved QIR problem definition).
  • Develop, evaluate and validate vehicle failure countermeasures.
  • Manage QA program to ensure that telematics supplier/s and related products are meeting design, operational and Market expectations.
  • Support development, production support, testing, and launch activities for Telematics products.
  • Identify, document, and report functional issues/risks and take escalation actions as necessary
  • Assist with management of contract engineers to successfully complete the User Acceptance Testing and post-production QA programs.
  • Compile and report system performance and voice of the customer concerns to upper management, while promoting improvements.
  • Ensure defects and systematic issues are accurately defined and scheduled for appropriate resolution.
  • Ensure that both pre-production and post-production countermeasures are implemented to fully support business requirements and launch schedules.
  • Research and analyze existing and new telematics technologies and make recommendations for changes or new features.
  • Review monthly regression test reports from contract engineer/s, edit as necessary, and distribute to Executive Management.
  • Create and design Blue Link test cases/scenarios driven by current customer quality concerns.
  • Provide real-time incident/outage notifications
  • Participate in the weekly Blue Link GEN2 Technical Operations meeting and Blue Link GEN1 weekly issues management meeting.

Position is temp in nature. Hours are full time, M-F from 8am – 5pm.
The ideal candidate will have:
  • Bachelors degree in Engineering or Computer Science. We are looking for entry level candidates to skilled employees so flexible on experience

Pay Rate: $35-52/hr
** Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Qualified candidates should APPLY NOW

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