Customer Service

4 days ago


Hermitage, United States Robert Half Full time
Job DescriptionJob DescriptionWe are in search of a dedicated Customer Service Representative to become a part of our team in the Financial Services sector. Your workplace will be in HERMITAGE, Pennsylvania, United States, where you will be a vital part of our team, dealing with customer applications, maintaining customer records, and resolving customer queries. This role offers a short term contract employment opportunity.

Responsibilities:
• Efficiently handle a high volume of inbound calls and customer inquiries.
• Deliver exceptional customer service by resolving customer complaints or queries via diverse communication channels such as phone, email, or face-to-face interactions.
• Assist customers with opening new accounts, updating existing ones, and resolving general banking inquiries.
• Provide precise information about our banking products and services to customers.
• Document customer interactions in the CRM system with thoroughness and accuracy.
• Collaborate with other team members to ensure a seamless customer service experience.
• Conduct account analysis to offer banking solutions that meet customers' needs.
• Handle customer data with confidentiality and in adherence to banking regulations.
• Maintain up-to-date knowledge about all banking services, products, and procedures.
• Proactively manage customer accounts and take appropriate action when necessary.• Possess familiarity with Computer Programs relevant to customer service.
• Experience or willingness to learn CRM (Customer Relationship Management) systems.
• Ability to answer inbound calls in a professional and courteous manner.
• Demonstrated ability to assist customers effectively and efficiently.
• Previous experience in a Call Center Customer Service or similar role is advantageous but not mandatory.
• Proven ability to resolve customer service issues promptly.
• Commitment to providing superior customer service at all times.
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