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Customer Service Representative

2 months ago

Avenel, United States Robert Half Full time
Job DescriptionJob Description

Logistics Clerk


Immediate opening for a logistics clerk to work afternoon shift on site in Avenel, NJ


Duties of Logistics Clerk include:

Interact with customers to provide information in response to inquiries about products and services and resolve customer holds and other issues that would prevent the DC from processing their shipments. Provide customer education. Interact with sales, customer and operations to resolve hold issues.


ESSENTIAL DUTIES AND RESPONSIBILITIES of Logistics Clerk:

•Resolve international and domestic mail hold issues.

•Maintain adequate notes into cases in salesforce regarding all hold issues and update client information in DHLGM systems as needed.

•Act as a liaison between the DC and customer to resolve hold issues.

•Cooperate with all departments within DHLGM to resolve customer issues.

•Proactively recognize customer needs and make recommendations.

•Carry out customer Web Portal training and BOL/DSM and No Data education efforts.

•Responsible for achieving high service levels through effective client communication, implementation, and follow-up regarding projects and scheduled service programs.

•Promote a team environment.

•Perform other related duties as required and assigned.

•Work a flexible schedule based on company needs.


REQUIRED SKILLS for Logistics Clerk:

•Proficient in MS Office (Word, Excel and Outlook).

•Excellent verbal and written communication skills.

•Detailed oriented; strong problem-solving skills.

•Strong Organizational Skills


EDUCATION required for Logistics Clerk:

•High School Diploma or equivalent.

•2-4 years related work experience.


PHYSICAL DEMANDS of Logistics Clerk:

•Physical demands are consistent with a professional office setting

•Regular sitting at workstation for 25 – 75% of the work shift

•Frequent standing and walking in warehouse environment when working in distribution centers

Customer Service, Logistics