HOST - SESSIONS LOBBY
2 months ago
Overview
The Host is responsible for providing prompt and courteous service to restaurant guests, including taking reservations, managing guest lists, managing special events, greeting and seating guests, and accommodating special requests. As a first point of contact, this position is instrumental in creating a friendly yet professional environment. The Host/Hostess sets the guest at ease while preparing them to enjoy a fantastic experience. Always in complete control of the hostess stand knowing when they will seat the next 4 tables to arrive. Never shopping for tables or leading the guest throughout the dining room without a specific destination in mind. The guest should feel that their assigned table was in fact meant for only them and no one else. The Host/Hostess must continually seek opportunities to create memories by anticipating the guest’s needs, exceeding their expectations, and promoting a feeling of confidence and trust with each guest.
Responsibilities
- Be thoroughly familiar with all menu items, including ingredients and food allergens, and wine list in order to assist guests and answer questions accurately.
- Ensure restaurant is clean and in order at all times, including tables, chairs, floors, walls, ceilings, lighting, temperature, music, memorabilia, and décor.
- Ensure menus and wine lists are stocked, clean, undamaged, and accurate for the meal period.
- Ensure host stand is fully stocked with pens/pencils, note pads, SevenRooms reservations system, daily function sheets, toothpicks, and clean well-organized menus for the next meal period.
- Review property daily occupancy, group activity, VIP’s, and special guests.
- Take reservations and cancellations.
- Organize station seating and prepare station chart.
- Escort guests to table for seating, present menus, and wish a good meal.
- Manage list of guests waiting to be seated.
- Accommodate guests with special needs, such as elderly guests or guests with disabilities.
- Monitor service flow in the restaurant and update table statuses.
- Assist servers and bussers, as needed.
- Ensure sequence of service is followed for all guests.
- Accommodate guests’ special requests whenever possible.
- Process payments according to POS and cash handling procedures.
- Answer restaurant phone. Take phone orders, as needed.
- Maintain positive and professional communication with all staff.
- Provide recognition to others, including co-workers, supervisors, managers, and directors.
- Participate in meetings to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities.
- Ensure a healthy and safe work environment for co-workers and guests.
- Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests.
- Promote property outlets to guests.
- Assist guests in finding locations within the property by escorting, when possible, or giving clear directions.
- Resolve guest complaints using property procedures.
- Create a positive environment in which all employees have the ability to maximize their potential.
- Listen to comments, criticisms, and feedback from guests, employees, and managers to gain an understanding of strength and opportunity to improve personal/property performance.
- Work as a team, helping all employees to complete the required activities that ensure we deliver Amplified Service.
- Participate in Sound Check meetings on each shift.
- Always smile and offer a warm greeting to all.
- Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique.
- Take initiative to offer assistance throughout the property.
- Operate ethically to protect the Hard Rock brand.
- Utilize programs designed to help Save the Planet.
- Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations.
- Perform additional duties as requested by department managers and supervisors.
- Communicate with supervisors and managers to ensure that assigned duties are completed to standard.
- Coordinate operations with other departments, as needed.
- Present a professional image to employees, guests, clients, owners, and investors.
- Review and develop guest history records to enhance personalized service for repeat guests.
- Maintain confidentiality of guest, employee, and company information.
This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.
Qualifications
- Secondary school degree preferred and/or previous work experience in service for at least 2 year.
SKILLS
- Ability to comprehend and use basic language, either written or spoken, to communicate information and ideas.
- Ability to read, comprehend, and write simple instructions, short correspondence and memos.
- Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing.
- Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
- Fluency in English: additional languages preferred.
PHYSICAL DEMANDS
- Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time.
- Ability to make repeating movements of the arms, hands, and wrists.
- Ability to express or exchange ideas verbally and perceive sound by ear.
- Ability to obtain impressions through the eyes.
- Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
- Ability to occasionally move objects (lift, push, pull, balance, carry) up to 10 pounds / 5 kilograms.
- Ability to turn or twist body parts in a circular motion.
- Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
ADDITIONAL REQUIREMENTS
- Understanding of lifestyle hotels and premium dining products and services.
- Ability to work evenings, weekends, and holidays, as needed.
-
Lobby Ambassador
3 months ago
New York, United States Rapport Guest Services Full time $24 - $25Lobby Ambassador Working as a Lobby Ambassador will allow you the opportunity to work with GREAT people like yourself! You will be surrounded by people who are passionate about what they do and share in our belief in the quality value of delivering superior hospitality to our premier client. The Lobby Ambassador will be responsible for engaging all...
-
Lobby Ambassador
2 months ago
New York, New York, United States Tempositions, Inc. Full timeDescription Schedule: Full Time - 40 Hours a week, Schedule varies, Early morning to Mid-morning start times Pay: $25/hr (temp to perm) Location: Manhattan, NY As a Lobby Ambassador, you must maintain a professional and friendly atmosphere for our guests. You will be the first person with whom all our Clients, Guests,...
-
Lobby Ambassador
2 months ago
New York, United States Tempositions, Inc. Full timeDescription Schedule: Full Time - 40 Hours a week, Schedule varies, Early morning to Mid-morning start times Pay: $25/hr (temp to perm) Location: Manhattan, NY As a Lobby Ambassador, you must maintain a professional and friendly atmosphere for our guests. You will be the first person with whom all our Clients, Guests,...
-
Lobby Ambassador
2 months ago
New York, United States TemPositions Hospitality Full timeSchedule: Full Time - 40 Hours a week, Schedule varies, Early morning to Mid-morning start timesPay: $25/hr (temp to perm)Location: Manhattan, NYAs a Lobby Ambassador, you must maintain a professional and friendly atmosphere for our guests. You will be the first person with whom all our Clients, Guests, Vendors, Tourists, and Tenants entering the lobby and...
-
SESSIONS- LOBBY BARTENDER
1 month ago
New York, United States Hard Rock Hotel New York Part timeJob DescriptionJob DescriptionOverviewThe Bartender is responsible for providing prompt and courteous service to all bar guests, including taking orders, suggestive selling, preparing and serving beverages, and the clearing/setting of the bartop and tables. This position is instrumental in creating an environment of excitement and passion for excellence...
-
SESSION - LOBBY SERVER
1 month ago
New York, United States Hard Rock Hotel New York Part timeJob DescriptionJob DescriptionOverviewThe Restaurant Server is responsible for providing prompt and courteous service to all restaurant guests, including taking orders, suggestive selling, serving food and beverages, and clearing tables. This position is instrumental in creating an environment of luxury, attention to detail, and executing service standards...
-
Lobby Host Overnight Relief
1 month ago
New York, United States Arlo Midtown Full timeArlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Lobby Host.Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more…The Lobby Host is responsible for welcoming and assisting in...
-
Lobby Host Overnight Relief
4 weeks ago
New York, United States Arlo Midtown Full timeArlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Lobby Host. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more... The Lobby Host is responsible for welcoming and assisting in...
-
Host
4 weeks ago
New Bern, United States Outback Steakhouse Full timeOutback Steakhouse - 111 Howell Road [Greeter / Restaurant Associate] As a Host at Outback Steakhouse, you will: Make customers feel as if they are Guests in your own home; Provide friendly, prompt, and attentive service; Make memorable first and last impressions; Smile & have genuine conversations with Guests; Coordinate the wait and seat Guests with a...
-
Planet Hollywood Host
7 days ago
New York, United States Earl Enterprises Full timeDescription: With iconic destination across the globe, each Planet Hollywood restaurant surrounds guests with a unique experience of the magic of Hollywood and provides each guest with a taste of American Pop Culture and cuisine. It's an exciting world of movies and television costumes, set pieces, props and more from your favorite blockbusters. Come join us...
-
Planet Hollywood Host
2 months ago
New York, United States Earl Enterprises Full timeDescription: With iconic destination across the globe, each Planet Hollywood restaurant surrounds guests with a unique experience of the magic of Hollywood and provides each guest with a taste of American Pop Culture and cuisine. It's an exciting world of movies and television costumes, set pieces, props and more from your favorite blockbusters. Come join us...
-
Livestream Hosts
3 days ago
New York, United States WINKIN INC. Full timeAbout Us:4FurBaby is a dedicated pet supplies brand, passionate about “bringing happiness to every pet’s life.” Our innovative and high-quality products, including toys, clothing, and cleaning supplies, aim to delight pets and pet owners alike. With a commitment to safety, innovation, and user satisfaction, we strive to make pet ownership an even more...
-
Hospitality Host
3 weeks ago
New York, United States SPS North America Inc Full timeJob Overview: SPS is seeking warm, out-going, team-oriented individuals to contribute to the hospitality culture of The Rink at Rockefeller Center. As a valuable member of the team, you are the face of the famous skating rink and will be responsible for creating uniquely unforgettable experiences for our guests. Our team members are empowered to create...
-
New York, New York, United States Dave & Buster Full timeAbout UsDave & Buster's is a unique and dynamic entertainment destination that offers an unparalleled Guest experience. With a focus on fun, excitement, and community, we strive to create an unforgettable experience for our Guests every time they visit.Position OverviewThe Greeter is a critical role in ensuring that our Guests have a positive and welcoming...
-
Host/Hostess
3 months ago
New York, United States Loews Hotels Full timeHost/Hostess Loews Regency New York Hotel has a legacy of luxury - expertly orchestrated and masterfully performed. Located in midtown Manhattan, the property seamlessly blends its iconic Art Deco design with modern sensibilities, craftily merging form and function to compliment 50 years of service expertise. Welcome to our Park Avenue Allure. Job Specific ...
-
New York, United States TBWA\Chiat\Day Full timeSPS is seeking warm, out-going, team-oriented individuals to contribute to the hospitality culture of The Rink at Rockefeller Center. As a valuable member of the team, you are the face of the famous skating rink and will be responsible for creating uniquely unforgettable experiences for our guests. Our team members are empowered to create singular moments by...
-
Host
1 month ago
New Orleans, Louisiana, United States Fogo de Chão Full timeWe're on a mission to ignite fire and joy in our communities, and we need your help!Fogo de Chão is a dynamic and inclusive workplace where we strive to give our guests an unforgettable dining experience. As a key member of our team, you'll play a vital role in showcasing the culinary art of Churrasco.Our values of teamwork, integrity, excellence, humility,...
-
Host - PHD Terrace New York
2 weeks ago
New York, United States Tao Group Hospitality Full timeJob DescriptionPOSITION SUMMARY: Guides guests to appropriate table as directed by the maître d'. Interacts with the restaurant guests, fellow team members, and supervisors in a polite, courteous, and hospitable manner to ensure gracious hospitality. ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO: • Anticipates and accommodates the...
-
Host - PHD Terrace New York
1 week ago
New York, United States Tao Group Hospitality Full timeJob DescriptionPOSITION SUMMARY: Guides guests to appropriate table as directed by the matre d'. Interacts with the restaurant guests, fellow team members, and supervisors in a polite, courteous, and hospitable manner to ensure gracious hospitality. ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO: •Anticipates and accommodates the...
-
Host- Hostess
2 months ago
New Bern, United States IHOP Full timePosition Summary: As a Host at IHOP, you will be the first friendly face our guests encounter, setting the tone for their dining experience. Your warm demeanor and exceptional customer service skills will ensure that every guest feels welcomed and valued. You will manage the flow of guests into the restaurant, seat them promptly, and assist in...
