CRM Analyst

1 day ago


Cincinnati, United States Robert Half Full time
Job DescriptionJob Description

We are offering a contract to permanent employment opportunity for an CRM Analyst in the Non-Profit industry located in Cincinnati, Ohio. As an CRM Analyst, you will primarily focus on CRM system management and enhancements, ensuring effective user experiences and data integrity.


Responsibilities:

• Ensure the efficient and accurate processing of communication plans for various stakeholders, utilizing the CRM.

• Develop and customize business reports and dashboards within the CRM based on organizational needs.

• Design and implement business processes and workflows pertaining to the CRM, such as applications for admission, events, edits, enhancements, and upgrades.

• Oversee quality assurance for CRM content, including checking for duplicates, ensuring accuracy, and proper coding.

• Enhance user experience, troubleshoot issues, devise creative solutions, and maintain data integrity through best practices within the CRM system.

• Generate and update written documentation on standard operating procedures related to the CRM.

• Leverage CRM system integration opportunities with other campus systems like an SIS or LMS.

• A minimum of 2 years experience working as an ERP/CRM Consultant or in a related role.
• Proficiency in CRM (Customer Relationship Management) is essential.
• Comprehensive understanding and experience in Business Process Functions.
• Ability to perform Configuration Management tasks effectively.
• Capable of creating and managing Business Reporting.
• Relevant degree in Computer Science, Information Systems or a related field is desirable.
• Excellent problem-solving skills and the ability to work independently.
• Strong communication skills, both written and verbal, for liaising with stakeholders and team members.
• Experience in the Non-Profit industry is a plus.
• A keen interest in and understanding of the latest industry trends and technologies.
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