Business Operations Analyst
2 weeks ago
**Overview**
Our company, Nurtur Aveda Institutes, is seeking a detail-oriented and organized Junior Business Operations Analyst to support our business operations and provide technical assistance. This role will involve analyzing software platforms, collecting and interpreting data, and implementing operational strategies.
**Responsibilities**
* Collaborate with the Director of Business Operations to identify process and project opportunities within all software platforms for the Sales and Operations Team
* Salesforce and Software Administration (40%):
• Responsible for day-to-day configuration, support, maintenance, and continuous improvement of the CRM system.
• Build and configure Salesforce workflows, process builders, reports, and dashboards.
• Maintain the Sales and Operations Team's software systems.
• Partner with the Director of Business Operations to develop and support the use and efficiency of software platforms.
• Identify opportunities for automation and process improvements within the CRM to enhance user productivity and data accuracy.
* User Support and Training (10%):
• Administer user access and manage login credentials for various platforms, ensuring secure and efficient password authentication protocols for the Sales and Operations Team.
• Assist in building and implementing continuous education training for all operations software platforms to ensure the team is equipped with up-to-date knowledge and skills.
* Data Management and Reporting (50%):
• Maintain and run analytics software for daily performance-based metrics and communicate results with the Director of Business Operations.
• Maintain data integrity and accuracy by performing regular data clean-up tasks and updates.
• Prepare operation and KPI reports and presentations for leadership
**Requirements**
* Bachelor's degree; MBA preferred
* Prior work experience in a general business or technology role preferred.
* Experience with a CRM platform, Excel, and analytics software preferred.
* Exhibit self-direction, initiative, resourcefulness, and follow-through with the ability to work at a fast pace and handle multiple tasks and projects at the same time.
* Excellent interpersonal, communication, and presentation skills.
* Demonstrate extreme professionalism and confidentiality in manner, dress, and conduct.
**Work Environment**
This role will be based in our home office in Cincinnati, Ohio. The team member in this position must be able to travel locally to events and for out-of-state training and Institute visits as necessary.
**Equal Opportunity Employer**
Nurtur Aveda Institutes is an Equal Opportunity Employer. All employees and applicants are covered by federal and state laws designed to safeguard employees and job applicants from discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, military service, or other non-merit-based factors.
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