Customer Service Representative

1 week ago


Monroe, United States Robert Half Full time
Job DescriptionJob DescriptionWe are searching for a diligent Customer Service Representative to join our team located in Monroe, North Carolina. As a Customer Service Representative, your main role will be to support our customer service and materials departments by collaborating with our customers, vendors, and internal teams. This role offers an employment opportunity that focuses on customer satisfaction and meeting internal objectives.

Responsibilities:

• Manage all customer accounts and carry out administrative tasks under the guidance of the Customer Service Supervisor
• Prepare and issue customer estimates and quotes accurately
• Collaborate with Operations and Quality departments to meet customer deadlines and achieve monthly sales goals
• Develop and maintain effective relationships with customers and vendors to enhance customer experience and foster company culture
• Provide backup support for the Customer Service Supervisor and Materials Department as needed
• Assist in materials resource planning to ensure deliveries align with customer timelines and quote parameters
• Expedite deliveries according to customer requirements
• Maintain a professional demeanor that aligns with company goals and culture
• Provide support and assistance to other functions and operating units as directed
• Use your skills in Answering Inbound Calls, Call Center Customer Service, Customer Service, Data Entry, Email Correspondence, Inbound Outbound Calls, Microsoft Excel, Microsoft Word, Order Entry, and Schedule Appointments to effectively execute your responsibilities.• Proficiency in Microsoft Word and Microsoft Excel
• Experience in a call center customer service environment
• Strong skills in answering inbound and making outbound calls
• Excellent customer service abilities
• Proficiency in data entry and order entry tasks
• Ability to handle email correspondence professionally
• Experience in scheduling appointments
• Administrative assistance skills
• Ability to handle multiple tasks and prioritize effectively
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Detail-oriented and highly organized

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