Customer Service Representative

23 hours ago


Monroe, North Carolina, United States City of Monroe Full time
Job Title: Customer Service Representative

Join the City of Monroe team as a Customer Service Representative and play a vital role in providing exceptional service to our citizens and businesses.

Job Summary:

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing top-notch service to our customers, handling cash and credit transactions, and processing payments for various city services.

Key Responsibilities:
  • Process payments for utility, tax, and miscellaneous receivables
  • Issue receipts and balance cash
  • Assist customers with inquiries and resolve issues
  • Enter data into computer systems and maintain accurate records
  • Perform related tasks as required
Requirements:
  • High school diploma or equivalent
  • Customer service and cash handling experience
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously
  • Strong communication and interpersonal skills
  • Ability to establish and maintain effective working relationships with associates and the general public
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance
How to Apply:

Apply online at [insert link] and select Employment Opportunities. The City of Monroe is an EOE/AA/Drug Free Workplace Employer.



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