*FRONT DESK ASST MANAGER

2 months ago

Hollywood, United States Seminole Gaming Full time
Job DescriptionJob Description

Overview

About Seminole Hard Rock Hotel & Casino Hollywood

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at www.seminolehardrockhollywood.com, call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.

Benefits & Perks:

We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more Please visit http://www.gotoworkhappy.com/benefits to see our full list of benefits


Responsibilities

Under the direction of the Front Desk Manager, plans and directs the Front Desk and Guest Service operations to ensure a positive guest experience. Duties include, but not limited to:

Essential Duties and Responsibilities:

  • Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
  • Oversees daily work assignments of Front Desk staff.
  • Performs detailed guest room inspections to identify repair/improvement needs.
  • Investigates and resolves guest situations such as reservation errors or lost personal belongings.
  • Responsible for quality, consistency, and presentation of all products delivered to guests.
  • Develop department members’ knowledge and skills through education, training, coaching, corrective counseling, etc.
  • Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
  • Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication
  • Demonstrate commitment to assisting in the development of Seminole Tribe members participating in the Tribal Career Development program and, when a Seminole Tribe member’s assignment falls within your direct area of responsibility, act as a personal mentor/career advisor to the Tribe Member and submit progress reports and information to the Director of Tribal Development.
  • Ensure prompt and discreet notification to appropriate management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
  • Promotes positive guest/employee relations.
  • Perform other duties as assigned.



Qualifications

High School Diploma or equivalent and at least three (3) years of front desk experience required, or an equivalent combination of education and experience. Bachelor’s degree in Hospitality Management is preferred. Must have proficient knowledge of MS Office software programs such as Excel, Word and Outlook.

Work Environment:

  • While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
  • The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.
  • Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Closing:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

  • Credit Check
  • Criminal Background Check
  • Drug Screen

#ProfHotJobs

Disclaimer
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

  • Front Desk Manager

    4 weeks ago

    Hollywood, Florida, United States Seminole Gaming Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Manager to join our team at Seminole Gaming. The successful candidate will be responsible for planning and directing the Front Desk and Guest Service operations to ensure a positive guest experience.Key ResponsibilitiesExhibit conduct in accordance with all Gaming Commission Regulations...

  • Front Desk Supervisor

    3 months ago

    Hollywood, United States DoubleTree Resort by Hilton Hollywood Beach Full time

    BASIC FUNCTION: The Front Office Supervisor is to oversee the operation of the Front Office ensuring the highest levels of guest service. The Supervisor settles guest problems and is empowered to act in the absence of a manager.QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE  High school graduate or equivalent.  Two years of college...

  • Front Desk Receptionist

    1 month ago

    Hollywood, Florida, United States MySpot Full time

    Job Title: Front Desk ReceptionistMySpot is a leading provider of pediatric therapy services, delivering holistic care to children and their families through a team of dedicated clinical professionals.We are seeking a highly skilled and organized Front Desk Receptionist to join our team. As a key member of our front desk team, you will be responsible for...

  • Front Desk Agent

    2 months ago

    Hollywood, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Courtyard Miramar [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and hours of...

  • Front Desk Coordinator

    4 weeks ago

    Hollywood, Florida, United States Scher and Scher Law Group, PA Full time

    As a key member of the Scher and Scher Law Group, PA team, the Front Desk Receptionist will provide exceptional customer service and administrative support to ensure a smooth and efficient work environment.Responsibilities:Provide administrative support to other team members with data entry, paperwork, and other tasks as needed.Manage incoming and outgoing...

  • Hotel Front Desk Representative

    1 month ago

    Hollywood, Florida, United States Dolce by Wyndham Full time

    Hotel Front Desk Agent Job DescriptionWe are seeking a professional and welcoming Hotel Front Desk Agent to provide exceptional service to our guests at Dolce by Wyndham. As a key member of our team, you will be responsible for ensuring a seamless and enjoyable experience for our guests, from check-in to check-out.Key Responsibilities:Manage guest...

  • Front Desk Representative

    4 weeks ago

    Hollywood, Florida, United States Margaritaville Hollywood Beach Full time

    Job SummaryAs a Front Desk Agent at Margaritaville Hollywood Beach Resort, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay. This is an exciting opportunity to join a dynamic and energetic team, working in a fun and fast-paced environment that is passionate about delivering...

  • Night Audit and Front Desk Associate

    4 weeks ago

    West Hollywood, United States Springboard Hospitality Full time

    Job SummaryWe are seeking a highly skilled Night Auditor and Front Desk Associate to join our team at Springboard Hospitality. As a Night Auditor, you will be responsible for accurately processing guest transactions, managing front desk operations, and providing exceptional guest service.Key ResponsibilitiesProcess guest check-ins and check-outs, including...

  • Dental Receptionist

    2 weeks ago

    West Hollywood, United States Princess Dental Staffing Full time

    p>Our outstanding dental practice is seeking an exceptional Dental Receptionist / Front Desk for an opportunity to join our dedicated team. Who We Are We are a general dentistry practice with a focus on high quality patient care. Who We're Looking For We are looking for a motivated and friendly Front desk to help manage our day and help our practice thrive...

  • Front Desk Coordinator

    1 month ago

    Hollywood, Florida, United States FLORIDA ORTHOPEDICS & NEUROSURGERY LLC Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Front Desk Assistant to support our patient services team at Florida Orthopedics & Neurosurgery LLC.The ideal candidate will possess excellent communication skills, a strong work ethic, and the ability to multitask in a fast-paced environment.Key Responsibilities:Answering and directing phone...

  • Front Desk Agent

    6 months ago

    Hollywood, United States Margaritaville Hollywood Beach Full time

    Property Description: Margaritaville Hollywood Beach Resort presents an exciting opportunity for job applicants seeking a vibrant and dynamic hospitality career. Located on the iconic Hollywood Beach Broadwalk in Florida, our resort offers a laid-back, tropical paradise atmosphere with exceptional amenities and renowned guest service. As a team member, you...

  • Front Desk Representative

    5 months ago

    Hollywood, United States Crunch Fitness Full time

    Reports to: Front Desk Manager Requirements: Fluent in English Proficient reading and writing skills Computer Skills Weekends availability Special Skills: Strong customer service skills Responsibilities: Membership Sales Greet all members & guests with a smile and wish them well as they exit the club Check in all members and guests in accordance with...

  • Assistant Front Office Manager

    1 month ago

    West Hollywood, United States AccorHotel Full time

    Under the direction of the Front Office Manager and within the limits of Mondrian policies and procedures to oversee and direct all aspects of front office operations. Responsible for supervision and coordination of Front Office health and safety of staff and guests and for ensuring that all staff and guest issues are dealt with in an effective and timely...

  • Assistant Front Office Manager

    4 weeks ago

    West Hollywood, United States AccorHotel Full time

    Under the direction of the Front Office Manager and within the limits of Mondrian policies and procedures to oversee and direct all aspects of front office operations. Responsible for supervision and coordination of Front Office health and safety of staff and guests and for ensuring that all staff and guest issues are dealt with in an effective and timely...

  • Front Desk Associate

    4 months ago

    Hollywood, United States The Lash Lounge Full time

    WHO WE ARE: The Lash Lounge is the premier salon for Lash Extensions with over 100 locations in the United States. We offer a complete menu of services including Perming, Tinting, Threading, and more. We are proud to create a warm and inviting atmosphere while focusing on the health and care of our guests' natural lashes. WHO WE ARE LOOKING FOR: We are...

  • Assistant Front Office Manager

    7 days ago

    West Hollywood, United States Mondrian Hotels Full time

    Description Company DescriptionMondrian is a way of travel. With its groundbreaking design and progressive programming, it is a “must” destination for locals or travelers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone. Mondrian provides a playful framework...

  • Assistant Front Office Manager

    3 days ago

    West Hollywood, United States Mondrian Hotels Full time

    Description Company DescriptionMondrian is a way of travel. With its groundbreaking design and progressive programming, it is a “must” destination for locals or travelers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone. Mondrian provides a playful...

  • Front Desk Representative

    4 weeks ago

    Hollywood, United States iCare Health Solutions Enterprise Full time

    Job Type Full-time Description Essential Functions Check-In Greet patients and other visitors arriving for appointments Check patients in: (enter demographics, insurances, and authorizations) Responsible for the timely verification of medical insurance benefits Verify online or call insurance companies or primary care physicians to obtain benefit...

  • Front Office Manager Assistant

    1 month ago

    West Hollywood, United States Marriott International Inc Full time

    Job Title: Assistant Front Office ManagerMarriott International Inc is seeking a highly skilled and experienced Assistant Front Office Manager to join our team. As a key member of our Front Office team, you will be responsible for assisting the Front Office Manager in administering front office functions and supervising staff on a daily basis.Key...

  • Front Office Manager

    4 weeks ago

    Hollywood, California, United States Spanish Peaks Mountain Club Full time

    Job SummaryAt Spanish Peaks Mountain Club, we are seeking a highly skilled and experienced Front Office Manager to lead our front desk operations. The successful candidate will be responsible for managing the day-to-day activities of the front office, ensuring exceptional guest service, and driving revenue growth.Key ResponsibilitiesAssist in the...