IT Support Specialist
1 month ago
Responsibilities:
• Installation of PC hardware and software to ensure optimal functioning of systems
• Onboarding and deboarding duties to ensure smooth transitions for end users
• Network and hardware troubleshooting to maintain operational efficiency
• Assisting in preventive maintenance and upgrades on servers to improve system performance
• Participation in project-related work to meet organizational goals
• Execution of hands-on tasks as determined by the information systems staff
• Updating user and technical documentation to ensure accurate record keeping
• Administrative tasks on ERP systems to maintain system efficiency
• Embracing a shared services approach to IT support across the entire business
• Utilizing skills in Cisco Technologies, Citrix Technologies, Database, EO/IR systems, Active Directory, Computer Hardware, Configuration Management, Deployments, Network Printers, Service Desk, Service Desk Environment, Service Desk Tickets, MS Office 365, and Account Provisioning.• Must possess a minimum of 3 years of experience in IT support
• Proficiency in Cisco Technologies and Citrix Technologies is essential
• Demonstrated understanding of Database and EO/IR systems
• Proficiency in Active Directory management
• Proficient in handling Computer Hardware
• Experience in Configuration Management and Deployments is necessary
• Knowledge of Network Printers maintenance
• Familiarity with Service Desk operations and Service Desk Environment
• Experience in handling Service Desk Tickets
• Must be proficient in MS Office 365
• Experience in Accounts Provisioning is desirable
• Ability to work independently and as part of a team
• Excellent problem-solving skills and attention to detail
• Strong verbal and written communication skills
• Ability to manage multiple tasks and priorities effectively
• Bachelor's degree in Computer Science, Information Systems, or related field is preferred.
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