Help Desk Analyst II
4 weeks ago
Responsibilities:
• Provide level 2 technical support to assist with hardware and software issues.
• Take the lead in transitioning from Google products to Microsoft Office products.
• Use Android Development and Cisco Technologies to troubleshoot and resolve issues.
• Utilize knowledge of Citrix Technologies and Mac Computers to support users.
• Employ skills in Microsoft Active Directory and Apple Devices for system management.
• Handle computer hardware issues and perform Configuration Management.
• Carry out deployments using Microsoft Certification and Microsoft Exchange knowledge.
• Assist in managing Microsoft SQL and Microsoft Outlook for customer support.
• Demonstrate leadership skills in managing customer inquiries and issues.
• Maintain accurate customer credit records and process customer credit applications efficiently.• Demonstrable proficiency in Android Development
• Experience with Cisco Technologies
• Familiarity with Citrix Technologies
• Proficiency in using and troubleshooting Mac Computers
• Extensive knowledge of Microsoft Suite, including Microsoft Exchange, Microsoft SQL, and Microsoft Outlook
• Understanding and experience with Active Directory
• Proficiency in using and troubleshooting Apple Devices
• Knowledge of Computer Hardware and Configuration Management
• Experience with Deployments
• Microsoft Certification is highly desirable
• Understanding of Microsoft Exchange
• Knowledge of Microsoft Outlook and Microsoft SQL
• Ability to communicate effectively in English, both written and verbal, to provide technical support to users.
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