Help Desk Analyst II

4 weeks ago


Grand Rapids, United States Robert Half Full time
Job DescriptionJob DescriptionWe are offering a long-term contract employment opportunity for a Help Desk Analyst II in the IT industry, based in Grand Rapids, Michigan. This role will involve providing level 2 technical support, leading the transition from Google to Microsoft Office products, and demonstrating leadership skills beyond basic ticketing and help desk support.

Responsibilities:

• Provide level 2 technical support to assist with hardware and software issues.
• Take the lead in transitioning from Google products to Microsoft Office products.
• Use Android Development and Cisco Technologies to troubleshoot and resolve issues.
• Utilize knowledge of Citrix Technologies and Mac Computers to support users.
• Employ skills in Microsoft Active Directory and Apple Devices for system management.
• Handle computer hardware issues and perform Configuration Management.
• Carry out deployments using Microsoft Certification and Microsoft Exchange knowledge.
• Assist in managing Microsoft SQL and Microsoft Outlook for customer support.
• Demonstrate leadership skills in managing customer inquiries and issues.
• Maintain accurate customer credit records and process customer credit applications efficiently.• Demonstrable proficiency in Android Development
• Experience with Cisco Technologies
• Familiarity with Citrix Technologies
• Proficiency in using and troubleshooting Mac Computers
• Extensive knowledge of Microsoft Suite, including Microsoft Exchange, Microsoft SQL, and Microsoft Outlook
• Understanding and experience with Active Directory
• Proficiency in using and troubleshooting Apple Devices
• Knowledge of Computer Hardware and Configuration Management
• Experience with Deployments
• Microsoft Certification is highly desirable
• Understanding of Microsoft Exchange
• Knowledge of Microsoft Outlook and Microsoft SQL
• Ability to communicate effectively in English, both written and verbal, to provide technical support to users.
  • Help Desk Analyst

    3 weeks ago


    Grand Rapids, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are looking for a part-time Help Desk Analyst to join our team in Grand Rapids, Michigan. As a Help Desk Analyst, you will be responsible for troubleshooting hardware and software issues, providing IT support to customers, installing new equipment, training users on new software, and keeping track of all IT related issues and...

  • Help Desk Analyst

    1 week ago


    Grand Rapids, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering an engaging opportunity for a Help Desk Analyst in Grand Rapids, Michigan. In this role, you will be the first point of contact for customers experiencing IT issues. You will be expected to diagnose and resolve hardware and software problems, install and upgrade systems, and provide training on new software. This...

  • Help Desk Agent

    2 months ago


    Grand Rapids, United States LHH Recruitment Solutions Full time

    Job DescriptionJob DescriptionAre you a problem-solver with a passion for helping others? Do you excel at providing excellent customer service and have a keen eye for detail? If so, we want YOU to join our dynamic team as a Help Desk Agent!Key Responsibilities:Provide exceptional customer service by assisting clients with inquiries via phone, ensuring prompt...

  • Help Desk Supervisor

    2 weeks ago


    Grand Island, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering an exciting opportunity for a Help Desk Supervisor in Grand Island, Nebraska! In this role, you will supervise the help desk team, manage incidents, and optimize the support processes. Your key function will be to ensure efficient and effective customer support, maintain customer satisfaction, and enhance the...


  • Grand Junction, United States ANB Bank Full time

    Description ANB Bank has financial strength embodied in $3 billion in assets and is a true community bank with an unwavering commitment to excellence. The bank helps each of its communities prosper through investment, sponsorship, philanthropy, and employee volunteerism. It is a passion ANB has for banking that makes the difference. ANB Bank hires...


  • Grand Rapids, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are seeking a Desktop Support Analyst to join our team in Grand Rapids, Michigan. This role offers a contract to hire employment opportunity in the law office environment, specifically in the Help Desk/Call Center industry. You will be responsible for providing professional communication and technical support, including...


  • Grand Rapids, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering an opportunity for an IT Support Technician II to join our team in Walker, Michigan. This role is pivotal in ensuring the seamless operation of our IT systems and providing superior support to our internal users. The IT Support Technician II will be responsible for help desk support, infrastructure management,...

  • Developer Analyst II

    4 weeks ago


    Grand Rapids, United States Meijer Full time

    Job DescriptionAs a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community! Meijer RewardsWeekly pay Scheduling flexibilityPaid parental leave ...


  • Grand Rapids, Minnesota, United States Fellowes Brands Full time

    About the RoleWe are seeking a highly skilled Systems Support Specialist II to join our team. As a key member of our IT department, you will play a critical role in providing technical support and assistance to our global business.Key ResponsibilitiesProvide outstanding customer service and solutions to our global businessSupport a multi-site Microsoft...

  • System Engineer II

    4 weeks ago


    Grand Rapids, Michigan, United States FastTek Global Full time

    Job Title: System Engineer IIFastTek Global is seeking a highly skilled System Engineer II to join our Wireless Connectivity Team. As a key member of our team, you will be responsible for the installation, support, and maintenance of end-user land mobile radio equipment, radio infrastructure, cellular modem equipment, cellular booster infrastructure,...


  • Big Rapids, Michigan, United States Ferris State University Full time

    Job DescriptionFerris State University is seeking a highly skilled Enterprise Application Analyst II to join our team. As a key member of our IT department, you will be responsible for performing routine business analysis work, gathering and documenting user requirements, and developing processes to carry out department-level functions.Key...

  • Programmer Analyst

    2 months ago


    Grand Rapids, United States Van Andel Institute Full time

    Van Andel Institute (VAI), a world-class biomedical research institute, located in Grand Rapids, Michigan, is dedicated to improving human health. We are pioneers in the fight against cancer, Parkinson's, and other diseases. We are committed to inspiring the next generation of scientists and educators. The Van Andel Institute (VAI) is seeking to hire a...


  • Grand Rapids, United States Meijer Full time

    As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community! Meijer RewardsWeekly pay Scheduling flexibilityPaid parental leave  Paid education...


  • Grand Rapids, United States Meijer Full time

    Job DescriptionAs a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community! Meijer RewardsWeekly pay Scheduling flexibilityPaid parental leave ...

  • Help Desk Lead

    2 months ago


    Grand Rapids, United States Boyd Company Full time

    Job DescriptionJob Summary The IT Helpdesk Lead is a member of Boyd's Information Technology team. The IT Helpdesk Lead is responsible for managing the helpdesk team to ensure efficient and effective technical support for all users. This role involves overseeing daily operations, providing advanced technical support, and implementing best practices to...

  • IT Support Analyst

    3 weeks ago


    Grand Rapids, United States KODIAK Construction Recruiting & Staffing Full time

    Position Overview:Join our client's team as an IT Systems Analyst, where you’ll provide exceptional IT support to operating companies at over 140 locations nationwide. In this role, you’ll maintain and troubleshoot IT infrastructure, hardware, and software while collaborating with team members to ensure seamless technology operations. If you’re...

  • Help Desk Support

    6 days ago


    Cedar Rapids, United States Ovation Networks Inc Part time

    Team oriented and customer-driven, we provide turnkey Wi-Fi installations locally and across the country. Our NOC provides three tiers of 24x7 Technical Support, ranging from End-User Support, Installation Support, and Network Support. We are a small company where you are not just an employee number, you are a part of the family. The Help Desk Support (Guest...

  • Help Desk Support

    4 days ago


    Cedar Rapids, United States Ovation Networks Full time

    Team oriented and customer-driven, we provide turnkey Wi-Fi installations locally and across the country. Our NOC provides three tiers of 24x7 Technical Support, ranging from End-User Support, Installation Support, and Network Support. We are a small company where you are not just an employee number, you are a part of the family. The Help Desk Support...

  • Front Desk Supervisor

    2 months ago


    Grand Rapids, United States Homewood Grand Rapids Full time

    Job Summary: The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities: QUALIFICATIONS: At least 2 to 3 years of...

  • Service Desk Tech

    2 months ago


    Grand Junction, United States SNI Technology Full time

    Job Details Title: Service Desk Tech L2 Location: Colorado - Grand Junction, Durango area Pay Rate: $24 to $26.50 per hour JOB SUMMARY : The Service Desk Technician - Level II role is to ensure proper computer operation and maintenance so that end users can accomplish business tasks. The role's primary focus is on deploying, maintaining, and servicing...