System Engineer II
3 weeks ago
FastTek Global is seeking a highly skilled System Engineer II to join our Wireless Connectivity Team. As a key member of our team, you will be responsible for the installation, support, and maintenance of end-user land mobile radio equipment, radio infrastructure, cellular modem equipment, cellular booster infrastructure, satellite communications equipment, and other related technologies in the Western Lower Peninsula of Michigan.
Key Responsibilities:- Respond to trouble tickets submitted by users, perform preventive maintenance tasks, and install systems.
- Act as a customer interface and respond to technical needs after hours and during storm response.
- Perform installation, configuration, advanced diagnostics, analysis, repairs, or replacement of hardware for end-user radios, base stations, cellular modems, bi-directional amplifiers, satellite comm. equipment, and related components.
- Ensure equipment is properly maintained and tested.
- Perform on-site RF and cellular coverage studies.
- Assist with and update technical documentation, including drawings, inventories, and instructional documents.
- Provide technical (1st/2nd Level) break-fix support to end users for tickets escalated from the Service Desk, Information Security, or other support groups.
- Provide timely responses to client and management requests.
- Give status updates on such requests on a regular basis.
- Monitor the Client Support ticket queue to ensure that tickets are addressed in a timely manner.
- Associates degree related to engineering, IT, or other related technical field OR Equivalent job/military experience in RF/wireless technologies.
- Knowledge and experience with installing and supporting wireless and similar technologies, radio system or end-user equipment support, cellular modems and boosters, participating in large technical projects, general IT skills, strong communication skills, and use of hand tools.
- Preferred experience with installation, troubleshooting, and support of land mobile radio, cellular boosters, cellular modems, satellite comms, or microwave, RF test equipment, basic electrical systems, and vehicle electrical wiring.
- A challenging work environment and many opportunities to learn.
- Opportunities to develop and enhance skills for career advancement.
- A competitive salary and benefits package.
- A dynamic and supportive work environment.
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