IT Support Technician II
2 months ago
Responsibilities:
• Provide user support and issue resolution via phone, email, chat, and ticketing systems.
• Handle incident management effectively.
• Offer hardware and software support to ensure smooth operations.
• Manage user accounts and access control to maintain security.
• Oversee asset management for an organized IT environment.
• Lead projects related to telecommunication, audio/visual (AV), handheld terminal, and printer deployment.
• Research, recommend, implement, and maintain audio/visual (AV) solutions.
• Install and maintain Windows-based servers, various operating systems, software applications, and hardware components.
• Troubleshoot and maintain PCs, laptops, and printers to ensure optimal performance.
• Collaborate with others to solve problems and meet deadlines while managing multiple projects.• Minimum of 3 years of experience as an IT Support Technician or in a related role.
• Proficient in Cisco Technologies and Citrix Technologies.
• Familiarity with Mac Computers and Microsoft systems.
• Experience with Active Directory and Computer Hardware.
• Knowledge of Configuration Management.
• Comptia A+ certification is a must.
• Proficiency in MS Office 365.
• Understanding of ITIL - IT Infrastructure Library.
• Possession of Cisco CCNA and Network+ certifications.
• Experience in Deskside Support.
• Familiarity with Network Printers and Printer Hardware.
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