Client Management Specialist

1 month ago

Maitland, United States BCForward Full time
Job DescriptionJob Description

BCforward is currently seeking highly motivated Client Management Specialist for an opportunity in Maitland, FL

 

Position Title: Client Management Specialist

 

Location: Maitland, FL

 

Anticipated Start Date: ASAP

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

 

Expected Duration: 6 Months Contract

 

Job Type: FULL TIME Contract

 

Pay Range: [26.00/hr.] – [28.00/hr.]

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

 

Job Description

Implements the TotalSource Solution for new clients. Uses a consultative approach to assess current state, map to the PEO co-employment structure and develops solutions where gaps exist. Manages client expectations throughout onboarding, anticipates and overcomes configuration and compliance issues to ensure a smooth transition. Owns the results of Implementation Surveys, Client Satisfaction and first year Retention.

 

Responsibilities:

·         Analysis: Conducts client conversion and benefits meetings; reviews and confirms components of Payroll, Benefits, Risk and Safety, 401(k), co-employment practices and Human Resources in a consultative manner with the Key Client contact(s). Ensures understanding of the co-employment relationship. Initiates and implements the products and services as outlined in the contract. Analyzes complex requirements for Payroll, Benefits, Human Resource policies and procedures, and related financial accounting information. Sets up the client in TotalSource systems.

·         Benefit Administration: Reviews original benefit elections in sales process and consults with client regarding any desired changes, discusses health care compliance, and any qualification rules related to the rapidly changing healthcare environment. Configures benefit administration tools based on client benefit elections (plans, contributions, etc). Responsible for auditing all paperwork and systems during to ensure a substantially error-free delivery of plans and services. Facilitates employee orientations, including the ancillary new hire agreements/forms and all selected benefit products. Conducts presentations of benefit plans; exercises in depth knowledge of plans, geographic nuances, and market experiences in open market. Drives benefit enrollment and ensures receipt of benefit group ID card.

·         Project Management: Manages the completion of tasks and provides timely and accurate input on project status to the Client, Benefits, 401(k), Division Implementation, HR, Payroll and Sales. Audits and resolves any issues related to client paperwork and systems during the conversion period through closure. Ensures benefits enrollment deadlines are met, payroll is set up (and run twice) and all products/services are set up correctly before transitioning the client to service. Utilizes resources (e.g.,Legal, Human Resources) but facilitates issues to closure to ensure maintained client satisfaction.

·         Client Management: The IS/IC owns the client relationship during the initial relationship with client. Manages client expectations, overcomes configuration and compliance issues, delivers messaging, addresses billing issues, and drives the reasons they bought PEO. They also own the results of the implementation survey / client satisfaction. They are the first impressions of our service business and accountable for 1st year retention.

 

Preferred Qualifications:

·         Communication Skills: Uses effective communication skills to consult with clients.

·         Presentation Skills: Communicates with client and employees at all levels professionally and effectively.

·         Problem Analysis / Resolution/ Negotiation: Gathers information necessary to make decisions and implement actions. Anticipates, identifies, eliminates and resolves problems in a timely manner.

·         Conducts an in-depth analysis of the client's requirements and specifications to determine the appropriate course of action.

·         Teamwork: Partners with fellow associates, supervisors, and departments; contributes and exchanges knowledge and skills to meet group needs and goals; participates in resolving issues.

·         Customer Focus: Demonstrates a strong focus on customer service.

 

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

 

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

 

BCforward champions the power of human potential to help companies transform, accelerate, and scale.  Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years.  Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

 

BCforward is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

 

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum.  As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information.  BCforward will only use this information to complete the recruitment process.

 

This posting is not an offer of employment.  All applicants applying for positions in the United States must be legally authorized to work in the United States.  The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position.  Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

 

 

Company DescriptionAbout BCforward
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.Company DescriptionAbout BCforward\r
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.\r
BCforward is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.\r
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.\r
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

  • Client Management Specialist

    4 weeks ago

    Maitland, Florida, United States BCForward Full time

    Job DescriptionBCforward is seeking a highly motivated Client Management Specialist to implement the TotalSource Solution for new clients. This role requires a consultative approach to assess current state, map to the PEO co-employment structure, and develop solutions where gaps exist. The successful candidate will manage client expectations throughout...

  • Client Support Specialist

    5 months ago

    Maitland, United States Automatic Data Processing Full time

    ADP is hiring a Client Support Specialist. Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with award-winning training and world-class service guidelines to help Support Specialist, Client Support, Specialist, Client Service, Business Services, Support

  • Client intake specialist

    2 weeks ago

    Maitland, United States Randstad North America, Inc. Full time

    We are looking for a compassionate and organized Client Intake Specialist to join our team. In this role, you'll be the first point of contact for our clients, providing them with a welcoming and professional experience. The ideal candidate is person Specialist, Intake, Client, Healthcare, Staffing

  • Client intake specialist

    2 weeks ago

    Maitland, United States Randstad Full time

    We are looking for a compassionate and organized Client Intake Specialist to join our team. In this role, you'll be the first point of contact for our clients, providing them with a welcoming and professional experience. The ideal candidate is personable, detail-oriented, and can handle sensitive information with confidentiality and care. Qualifications:...

  • Client Support Specialist

    2 weeks ago

    Maitland, United States BCForward Full time

    Job DescriptionJob DescriptionBCforward is currently seeking highly motivated Client Support Specialist for an opportunity in Maitland, FL. Position Title: Client Support Specialist Location: Maitland, FL -Hybrid Anticipated Start Date: ASAPPlease note this is the target date and is subject to change. BCforward will send official notice ahead of a...

  • Client Support Specialist

    2 days ago

    Maitland, United States BCForward Full time

    Job DescriptionJob DescriptionBCforward is currently seeking highly motivated Client Support Specialist for an opportunity in Maitland, FL. Position Title: Client Support Specialist Location: Maitland, FL -Hybrid Anticipated Start Date: ASAPPlease note this is the target date and is subject to change. BCforward will send official notice ahead of a...

  • Client Services Associate

    3 weeks ago

    Maitland, Florida, United States Transcend Practice Management Full time

    Client Service AssociateAt Transcend Practice Management, we are seeking a highly skilled and detail-oriented Client Service Associate to join our team. As a Client Service Associate, you will play a critical role in supporting our Wealth Advisor in delivering exceptional client experiences.Key Responsibilities:Provide administrative support to the Wealth...

  • Client Management Specialist- Hybrid

    1 month ago

    Maitland, United States BCForward Full time

    Job DescriptionJob DescriptionBCforward is currently seeking a highly motivated Implementation Consultant for an opportunity in Maitland, FL USA!Position Title: Implementation Consultant (Hybrid)Location: Maitland, FL 32751Anticipated Start Date: October 28thPlease note this is the target date and it is subject to change. BCforward will send official notice...

  • Client Service

    2 months ago

    Maitland, United States Automatic Data Processing Full time

    ADP is hiring a Client Service and Product Support Specialist - Employment Tax. Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with award-winning training and wo Support Specialist, Client Service, Product, Support, Specialist, Service

  • Client Service

    4 months ago

    Maitland, United States Automatic Data Processing Full time

    ADP is hiring a Client Service & Product Support Specialist -- Tax. Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with award-winning training and world-class se Support Specialist, Client Service, Tax, Payroll, Product, Service, Technology

  • Client Account Manager-Hybrid

    4 weeks ago

    Maitland, United States BCForward Full time

    Job DescriptionJob Description BCforward is currently seeking a highly motivated Implementation Consultant for an opportunity in Maitland, FL USA!Position Title: Implementation Consultant (Hybrid)Location: Maitland, FL 32751Anticipated Start Date: October 28thPlease note this is the target date and it is subject to change. BCforward will send official...

  • Client Success manager- Hybrid

    22 hours ago

    Maitland, United States BCForward Full time

    Job DescriptionJob DescriptionBCforward is currently seeking a highly motivated Payroll Implementation Consultant for an opportunity Maitland, FL USA!Position Title: Payroll Implementation ConsultantLocation: Maitland, FL Anticipated Start Date: ASAPPlease note this is the target date and is subject to change. BCforward will send official notice ahead of a...

  • Client implementation Manager-Hybrid

    2 weeks ago

    Maitland, United States BCForward Full time

    Job DescriptionJob DescriptionBCforward is currently seeking a highly motivated Implementation Consultant for an opportunity in Maitland, FL USA!Position Title: Implementation Consultant (Hybrid)Location: Maitland, FL 32751Anticipated Start Date: October 28thPlease note this is the target date and it is subject to change. BCforward will send official notice...

  • Personal Lines Client Account Manager

    7 days ago

    Maitland, United States Brown & Brown Full time

    Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.Brown & Brown is Seeking a Personal Lines Client Account Manager to join our growing team in Maitland, FL!The Personal Lines Representative position provides customer service duties for customer accounts and transactions...

  • Personal Lines Client Account Manager

    6 days ago

    Maitland, United States Brown & Brown Full time

    Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.Brown & Brown is Seeking a Personal Lines Client Account Manager to join our growing team in Maitland, FL!The Personal Lines Representative position provides customer service duties for customer accounts and transactions...

  • Principal Client Technical Support Specialist

    4 weeks ago

    Maitland, Florida, United States ADP Full time

    Job SummaryADP is seeking a highly skilled Principal Client Technical Support Consultant to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients, ensuring they have the tools and information needed to succeed.Key Responsibilities:Provide technical support to clients via phone,...

  • Personal Lines Client Account Manager

    5 days ago

    Maitland, United States Brown & Brown Full time

    Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is Seeking a Personal Lines Client Account Manager to join our growing team in Maitland, FL! The Personal Lines Representative position provides customer service duties for customer accounts and...

  • Personal Lines Client Account Manager

    4 days ago

    Maitland, United States Brown & Brown Full time

    Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is Seeking a Personal Lines Client Account Manager to join our growing team in Maitland, FL! The Personal Lines Representative position provides customer service duties for customer accounts and...

  • Veterinarian Specialist

    4 weeks ago

    Maitland, Florida, United States BluePearl Full time

    BluePearl Veterinary HospitalWe are seeking a skilled Internist to join our team at BluePearl Veterinary Hospital in Maitland, Florida.Job Summary:We are a leading provider of veterinary care in Central Florida, and we are committed to delivering exceptional patient care and client service. As an Internist, you will be responsible for providing high-quality...

  • Client Success Representative

    4 weeks ago

    Maitland, United States Travel Media Group Full time

    We have an opportunity for a motivated, professional Client Success Representative inour office in Orlando, FL. We take the development of our staff very seriously, and ourprogressive culture encourages our team members to achieve excellence in a B2Benvironment, with training and growth opportunities.Travel Media Group is an established leader among...