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Environmental Services Manager

2 months ago

Tallahassee Florida, United States Sodexo Full time
About the Role

Sodexo is seeking an experienced Environmental Services Manager to oversee the daily operations of our custodial team at Tallahassee Memorial Healthcare. As a key member of our management team, you will be responsible for ensuring the highest level of customer satisfaction and maintaining a clean and safe environment for patients, visitors, and staff.

Key Responsibilities
  • Lead and manage a team of frontline employees, supervisors, and managers to achieve exceptional customer satisfaction and quality standards.
  • Develop and implement effective strategies to drive client and patient satisfaction scores.
  • Collaborate with the Environment of Care Committee and Infection Prevention Director to ensure compliance with regulatory requirements and industry standards.
  • Effectively manage the Unit Operating System and support a diverse and inclusive workforce.
  • Drive customer service and guest satisfaction results in a healthcare environment.
  • Analyze data, present, and effectively communicate to all levels within the organization related to training, leading hospital committees, and change management.
  • Manage projects within agreed-upon timelines and prioritize tasks to meet business objectives.
  • Develop and implement training programs to enhance employee skills and knowledge.
  • Monitor and report on key performance indicators (KPIs) to ensure continuous improvement.
Requirements
  • 3-5 years of previous custodial/housekeeping or similar management experience, preferably in a hospital or healthcare setting.
  • Strong leadership skills and ability to work independently.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and present findings to stakeholders.
  • Experience with vendor and contract management, as well as union and contract negotiations.
  • Knowledge of housekeeping systems and procedures.
  • Ability to multi-task and set priorities.
  • Proficient with computers and other technology.
What We Offer

Sodexo offers a comprehensive benefits package, including medical, dental, vision, 401(k), and access to ongoing training and development programs. We are an equal opportunity employer and welcome applications from diverse candidates.