Operations Supervisor

1 week ago


San Diego, California, United States CVS Health Full time

Job Summary

As a key leader in the CVS Store Management team, the Operations Supervisor plays a vital role in planning and driving store execution and performance. This position is responsible for building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensuring that store operations run smoothly and all opening and closing procedures are completed.

Key Responsibilities

Work effectively with store management and store crews to achieve store goals and objectives

Supervise the store's crew through assigning, directing, and following up on all activities

Effectively communicate information both to and from store management and crews

Assist customers with their questions, problems, and complaints, promoting CVS customer service culture

Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers

Maintain customer/patient confidentiality

Requirements

Deductive reasoning ability, analytical skills, and computer skills

Advanced communication skills, supervision, and influencing skills

Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise


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