Compassionate Patient Support Specialist

2 weeks ago


Brockton, Massachusetts, United States Signature Healthcare Full time

Company Overview: At Signature Healthcare, we strive to provide exceptional patient care and service.


Job Description: We are seeking a skilled Service Response Center Representative to join our team. As a Service Response Center Representative, you will be responsible for processing customer requests by obtaining clear, concise directions and patient information. You will develop a flawless knowledge of the hospital facility and services in a relatively short period of time. You must be prompt, courteous, and customer service oriented in all interactions with patients, visitors, and co-workers. You will collaborate with team members as well as other support service departments to ensure seamless communication and service delivery.


Required Skills and Qualifications: To be successful in this role, you will need to have excellent listening skills and telephone skills. You must be able to effectively communicate with customers and co-workers, and have the ability to read, write, speak, and understand English fluently. Prior experience in healthcare, customer service, front desk, or help desk is desired. A high school graduate or GED is required.


Benefits: We offer a competitive salary range of $45,000 to $60,000 per year, depending on experience. Our benefits package includes opportunities for professional growth and development, a comprehensive health insurance plan, and a retirement savings plan.


Job Summary: As a Service Response Center Representative, you will be responsible for the documentation, communication, and dispatching of service requests from customers to the staff of the departments we serve. You will work in a dynamic environment that requires strong problem-solving skills and the ability to manage multiple tasks simultaneously. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.


Estimated Salary: $52,500 per year, based on a 40-hour workweek and 52 weeks per year. The salary range is $45,000 to $60,000 per year, depending on experience.



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