Medical Assistant

4 weeks ago

Brockton, Massachusetts, United States South Shore Health Full time
Job Summary:

The Medical Assistant is a vital member of our healthcare team at South Shore Health. This role is responsible for supporting the practice with overall responsibility for maintaining efficiency of patient flow. Clinical duties include maintaining universal precautions, rooming patients, taking necessary vital signs and measurements, performing phlebotomy as needed, administering vaccines, performing treatments and procedures as ordered by the provider. The Medical Assistant will also be responsible for answering practice education, counseling, and performing various testing and screenings. Additionally, administrative responsibilities include making appointments, filing, answering phones, preparing correspondence, preparing patient charts, obtaining referrals and paperwork from referring physician offices.

Key Responsibilities:
  • Maintain patient's safe passage in and out of the practice
  • Greet, assess, and interview patients
  • Obtain past medical and surgical history, family history, social history, vital signs
  • Review present medications, allergy, history, chief complaint, and brief interrogation of complaint
  • Act as a liaison between doctor and patient
  • Explain medication, side effects, treatments, diets, diseases, and disease processes
  • Update medication list and current problem list
  • Prepare and assist patients for examination, treatment, or procedure by medical staff
  • Anticipate needs of patients, and providers, other team members
  • Monitoring of patient during examination, or procedure
  • Maintain and update level of skill for pertinent medical assistant duties
  • Stocking of supplies as needed, and maintaining clean exam rooms
  • Respond to patient's concerns
  • Maintains patient confidentiality
  • Participate in training and skills development of new medical assistants
  • Perform a variety of preliminary procedures, including phlebotomy, injections, throat cultures, nasal swabs, and more
  • Analyze samples with various point-of-care testing platforms
  • Prepare and package laboratory samples for transport to lab
  • Demonstrate excellent customer service skills, check patients in and out for appointments utilizing our electronic internal practice management system
  • Confirm patient information at the time of check-in
  • Complete/confirm insurance eligibility
  • Answer front desk phone calls
  • Provide receptionist back-up/support while being able to explain financial requirements to the patient(s) or responsible parties and collect co-pays and past due balances as required
  • Ensure Worker's Compensation, MVA, and Occupational Health paperwork is completed for visits
  • Maintain optimum customer service and patient confidentiality
  • Other duties as assigned
Requirements:
  • Medical Assistant Certification preferred or Emergency Medical Technician License
  • Externship/Internship within related healthcare practice preferred
  • Must have current or very recent experience phlebotomy skills
Working Conditions:
Hours may vary depending on the needs of the urgent care, including weekends and holidays; flexibility required.

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