IT Support Specialist

3 weeks ago


Brockton, Massachusetts, United States Cognizant North America Full time
Job Title: IT Support Specialist

On-Site Level 2 Support Technician/Engineer (Pharma & Medical Devices OT Environment)

Job Summary

We are seeking a skilled and detail-oriented On-Site Level 2 Support Technician/Engineer to support our Manufacturing, Logistics, and Lab (MLL) systems within a large global pharmaceutical and medical devices company. This role will focus primarily on non-carpeted spaces, including manufacturing, distribution, and R&D environments, with a particular emphasis on quality and R&D laboratories.

Key Responsibilities
  • Provide on-site Level 2 support for MLL systems and connected peripherals, including those connected to laboratory and manufacturing instrumentation.
  • Comply with GxP guidelines, SOPs, Work Instructions, security policies, and IT hardware and software standards.
  • Utilize ITIL principles in IT Service Management (ITSM) to manage incidents, problems, and changes effectively.
  • Support systems behind firewalls, ensuring secure and compliant operations.
  • Apply strong critical thinking skills to analyze complex problems and implement effective resolutions.
Requirements
  • Bachelor's degree in information technology, Computer Science, or a related field.
  • 3-5 years of experience in IT support, with a focus on Level 2 support in OT environments within pharmaceutical, medical devices, or similarly regulated industries.
  • Proficiency in Windows operating systems and experience in environments where systems are connected to laboratory or manufacturing equipment.
  • Strong understanding of network principles and experience with ITSM tools, preferably ServiceNow.


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