Senior Director, Client Services

3 weeks ago


San Francisco, California, United States MOVERS+SHAKERS Full time

About the Role

We're seeking a seasoned Senior Account Director to lead our cross-functional team in delivering innovative work for a creative technology giant. As a key member of our team, you'll own the relationship, success, and growth for this exciting new client. You'll juggle competing priorities, from pricing to resourcing, as you grow your revenue and profitability. Externally, you'll lead our clients to success they dreamed of. You'll intuit their needs and inspire them with what's possible.

Key Responsibilities

  • Proven experience leading a $5-10M+ book of business, with deep knowledge and expertise in multi-social channel marketing and innovation.
  • Global execution and deliverables.
  • Lead relationships with clients from coordinator to CMO, building deep thought partnerships based on trust and care.
  • Thirsty to grow business, with existing and new clients, you understand how to identify and unlock opportunities for profitable growth in revenue & relationships.
  • Strong and thoughtful leadership, creating an ownership and accountability culture.
  • Proactively travel to meet with clients IRL.
  • Sound business decisions and manage competing priorities.
  • Develop and maintain annual, quarterly and monthly revenue forecasts and projections.
  • CRM systems (we use Salesforce - prior knowledge not a requirement), and track and manage pipeline, revenue, contracts, invoicing, profitability and customer satisfaction to meet or exceed established goals.

Qualifications

  • 15+ years experience in an account services/marketing role with at least 10 years in a management role.
  • Be onsite at client's office in San Francisco for approximately 3 days per week.
  • Deep social media expertise.
  • Demonstrated ability to develop marketing strategies, plans and programs in social media and brand marketing.
  • Experience and examples in building, managing and motivating a high performing team.
  • Measurable client growth and retention track record.
  • Highly developed skill in communication, polish and presence.
  • Skilled partner to top-level client executives.
  • Facility setting and holding boundaries and leading difficult conversations.
  • Very high levels of flexibility and creativity for solving problems.
  • Proven new business or revenue generation experience (both outbound and inbound).
  • Intense desire to excel in an entrepreneurial, collaborative environment.
  • Exceptional organizational skills.
  • Kind, loving and JOYFUL.

About Movers+Shakers

We're a new kind of creative agency, built for the era of social & agility. We act as a creative AOR, influencer agency, and production house - streamlined to drive cultural relevance with Gen Z and Millennials. Brands like e.l.f., Netflix, Tinder, and Amazon rely on Movers+Shakers to win on social and beyond. We've gotten our clients over 250 billion views - from explosive brand campaigns to viral daily content.

Our Culture

We're proud of our positive and supportive workplace. In their first week, new employees inevitably comment on how positive and supportive our workplace is. A month in, they're noting how little ego there is, and how departments collaborate surprisingly deeply.



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