Customer Service Representative

5 days ago


Fresno, California, United States Shield California Health Full time

At Shield California Health, we are dedicated to providing high-quality healthcare services while focusing on customer satisfaction and employee achievement. Our team is committed to fulfilling the medical supply needs of consumers and the caregiving community while maintaining a 99% overall customer satisfaction rating.

We are seeking a Customer Service Representative in our Fresno, CA office to assist our customers with their telephone orders. The position has a set schedule, Monday through Friday, no nights or weekends.

This is an on-site position in Fresno, CA. The successful candidate will be responsible for:

  • Answering incoming telephone calls/faxes and taking orders from physicians, referral sources, and customers
  • Entering orders into our computer system in a timely manner
  • Attending to walk-in customers
  • Processing authorizations and support documentation
  • Processing support and sales incidents to maintain customer satisfaction levels
  • Resolving customer complaints
  • Upselling and cross-selling to meet customer needs

The ideal candidate will have:

  • 2+ years of customer service experience
  • Ability to multi-task
  • Demonstrated problem-solving ability
  • Excellent verbal and written communication skills
  • Bilingual English/Spanish preferred

We offer a competitive salary range of $17-34/hour, typical starting range $20-21/hour, as well as a comprehensive benefits package including medical, dental, and vision, 401(k) with company match, sick and vacation days, flexible spending account, life and disability insurance, and education assistance.

Career-minded individuals will find our business challenging and our reputation for excellence just one of the rewards we have to offer. To further enhance this tradition of excellence, our employees participate in continuous training and development programs in a variety of disciplines.



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