Customer Service Representative
4 days ago
Job Title: Customer Service Representative
Job Summary:
We are seeking a highly skilled Customer Service Representative to join our team at Hinderliter de Llamas & Associates. As a Customer Service Representative, you will be responsible for providing exceptional customer service to taxpayers, businesses, and the public, primarily via phone and email.
Key Responsibilities:
- Provide customer service to taxpayers, businesses, and the public, primarily via phone and email.
- Process and review tax returns, forms, applications, and payments daily.
- Notify, review, and resolve outstanding taxpayer compliance issues.
- Thorough knowledge, interpretation, and application of the local tax and business license ordinances.
- Reconcile and report on all tax revenue activities monthly.
- Resolve revenue discrepancies through identification, explanation, and communication procedures.
Requirements:
- Strong computer, clerical, and technical skills with demonstrated proficiency in Excel, Outlook, and Word.
- Excellent verbal and written communication skills and ability to manage a large call volume.
- Exceptional customer service skills and ability to de-escalate sensitive issues while upholding City standards and requirements.
- Proven high level of accuracy and review in data entry and analysis.
- Ability to work independently with strong organizational, decision-making, interpersonal, and conflict-resolution skills.
Preferred Qualifications:
- Previous revenue or tax collection experience.
- Knowledge and experience in the application and interpretation of local government ordinances and government-imposed transaction-based taxes and fees.
Compensation:
The starting base salary for this position is expected to be between $17.00 and $20.00 per hour. Actual salary will be determined based on skills, experience (to the extent relevant) and other job-related factors, consistent with applicable law.
Benefits:
- Opportunity to participate in 401k
- Medical, Dental, Vision, Life/AD&D, LTD, and Employee Assistance Program
- Paid time off for Vacation, Sick, and Holidays
- Employee Stock Ownership Plan (learn more about the HdL ESOP at: https://www.hdlcompanies.com/about/careers)
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