Customer Service Representative

4 days ago


Fresno, California, United States Hinderliter de Llamas & Associates Full time

Job Title: Customer Service Representative

Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team at Hinderliter de Llamas & Associates. As a Customer Service Representative, you will be responsible for providing exceptional customer service to taxpayers, businesses, and the public, primarily via phone and email.

Key Responsibilities:

  • Provide customer service to taxpayers, businesses, and the public, primarily via phone and email.
  • Process and review tax returns, forms, applications, and payments daily.
  • Notify, review, and resolve outstanding taxpayer compliance issues.
  • Thorough knowledge, interpretation, and application of the local tax and business license ordinances.
  • Reconcile and report on all tax revenue activities monthly.
  • Resolve revenue discrepancies through identification, explanation, and communication procedures.

Requirements:

  • Strong computer, clerical, and technical skills with demonstrated proficiency in Excel, Outlook, and Word.
  • Excellent verbal and written communication skills and ability to manage a large call volume.
  • Exceptional customer service skills and ability to de-escalate sensitive issues while upholding City standards and requirements.
  • Proven high level of accuracy and review in data entry and analysis.
  • Ability to work independently with strong organizational, decision-making, interpersonal, and conflict-resolution skills.

Preferred Qualifications:

  • Previous revenue or tax collection experience.
  • Knowledge and experience in the application and interpretation of local government ordinances and government-imposed transaction-based taxes and fees.

Compensation:

The starting base salary for this position is expected to be between $17.00 and $20.00 per hour. Actual salary will be determined based on skills, experience (to the extent relevant) and other job-related factors, consistent with applicable law.

Benefits:

  • Opportunity to participate in 401k
  • Medical, Dental, Vision, Life/AD&D, LTD, and Employee Assistance Program
  • Paid time off for Vacation, Sick, and Holidays
  • Employee Stock Ownership Plan (learn more about the HdL ESOP at: https://www.hdlcompanies.com/about/careers)


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