Customer Service Representative

4 days ago


Fresno, California, United States Erik Lott - Farmers Insurance Full time
Job Title: Customer Service Representative

Job Description

As a Customer Service Representative at Erik Lott - Farmers Insurance, you will play a key role in providing top-tier customer service while driving sales for our insurance products. This position requires excellent communication skills, a customer-first attitude, and the ability to build and maintain strong relationships with clients. Your goal will be to ensure our customers receive superior service while identifying opportunities to offer additional products and services.

Responsibilities:

* Meet and exceed monthly sales goals by upselling and promoting insurance products.
* Provide prompt, courteous, and professional customer service to clients via phone, email, and in-person.
* Assist customers with insurance inquiries, policy changes, claims support, and billing questions.
* Educate clients on insurance options and recommend products that suit their individual needs.
* Conduct policy reviews and offer cross-selling opportunities for additional coverage options.
* Maintain detailed client records and ensure timely follow-up on all requests.
* Collaborate with the agency team to ensure seamless customer experiences and achieve agency growth objectives.

Requirements:

* Must have a Valid Life Insurance License.
* Proven experience in customer service or sales, preferably in the insurance industry.
* Strong communication, interpersonal, and organizational skills.
* High school diploma or equivalent (required); college degree preferred.
* Ability to work independently and as part of a team in a fast-paced environment.
* Detail-oriented with the ability to multitask and prioritize effectively.

Benefits:

* Hourly Base Salary + Commission + Bonus Opportunities
* Paid Time Off (PTO)
* Flexible Schedule
* Hands on Training
* Work from Home
* Career Growth Opportunities

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