Customer Service Representative

1 week ago

Santa Maria, California, United States Chick-fil-A Enos Ranch Full time
Position Overview

At Chick-fil-A Enos Ranch, the Team Member position is more than just employment; it is a chance to grow. Working under the guidance of an independent Operator, Team Members acquire invaluable life skills that extend beyond merely providing excellent service in a welcoming atmosphere. This role is ideal for individuals from diverse backgrounds, and prior experience is not a requirement.

Benefits of Working at Chick-fil-A
A position at Chick-fil-A offers more than just a paycheck; it serves as a foundation for a prosperous career in the business world.

Flexible Scheduling
We understand that you have obligations to family, friends, school, or extracurricular activities. We strive to accommodate your work schedule accordingly.

Closed on Sundays
All Chick-fil-A locations are closed on Sundays, allowing you a day to relax and spend time with loved ones.

Direct Interaction with an Operator
The Operator is an independent entrepreneur responsible for managing the restaurant, who dedicates time to mentoring employees and imparting essential business skills for their future.

A Great Work Environment
At Chick-fil-A, our Operators view their team members as more than just staff; they are integral to the success of each restaurant. Our high retention rate reflects that team members genuinely enjoy their work here.

No Prior Experience Required
We seek friendly and enthusiastic individuals who take pleasure in serving customers. We will provide all necessary training.

Educational Scholarships
Chick-fil-A believes in the importance of education. We offer $2,500 Leadership Scholarships to eligible employees, along with a chance to win an additional $25,000 Scholarship awarded to two selected team members each year.

Training and Development
Employees aspiring to become a Chick-fil-A Operator can gain practical experience through our Leadership Development program, which is available at Intermediate and Advanced levels at our corporate office.

Competitive Compensation and Benefits
In addition to a competitive salary, you will work in a supportive environment where you can develop essential business and interpersonal skills.

Role Responsibilities
Foster a culture of excellence and create loyal customers by adhering to the principles of Second Mile Service (2MS), Operational Excellence (OE), and Creating Emotional Connections (EC).

Key Duties

  • Comprehend and adhere to all sections of the Employee Handbook.
  • Understand the principles of Second Mile Service (2MS), Operational Excellence (OE), and Creating Emotional Connections (EC).
  • Ensure accurate portioning that meets all presentation and quality standards.
  • Implement the FIFO (First In, First Out) method consistently.
  • Safeguard the customer experience by maintaining high standards in packaging, food presentation, and quality.
  • Effectively manage customer concerns and contribute positively to customer recovery.
  • Arrive on time, maintain a positive attitude, and work diligently throughout your shift.
  • Continuously seek improvement in your work processes.
  • Actively pursue certification and seek opportunities for cross-training.
  • Take responsibility for covering your shift if unable to work.
  • Ensure compliance with appearance standards as outlined in the Handbook.
  • Collaborate effectively with team members.
  • Exhibit good stewardship and ownership of the business.
  • Utilize holding and timing systems effectively in the Heart of the House (HOH).
  • Monitor waste and store items according to established procedures.

Qualifications

  • Reliable transportation is essential.
  • Understand the expectations of Chick-fil-A's customer service standards and operational excellence.

Desired Skills

  • Outgoing and engaging personality.
  • Positive attitude and strong work ethic.
  • Dependable and trustworthy.
  • Demonstrate leadership qualities.
  • Team-oriented mindset.
  • Effective verbal communication skills.
  • Willingness to learn and grow.
  • Detail-oriented and observant.
  • Passion for following procedures and protocols.
  • Able to lift items consistently as required.

We value positivity, respect, kindness, enthusiasm, and a strong commitment to service. Ideal candidates will embody these qualities and contribute to our team culture.

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