Field Support Representative

3 hours ago

Denver, Colorado, United States Canon U.S.A., Inc. Full time
Job Summary

We are seeking a highly organized and detail-oriented Field Support Representative to join our team. As a Field Support Representative, you will be responsible for providing administrative support to our clients, including mailroom and customer service duties.

Responsibilities

Mailroom and Customer Service

• Receive, sort, and deliver all incoming mail and packages according to assigned floors and within established time frames.

• Wrap, seal, weigh, affix postage, and dispatch all outgoing mail and packages in accordance with postal regulations.

• Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable).

• Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines.

• Log and deliver incoming overnight packages within established time frames.

Administrative Support

• Organize and distribute supplies to clients.

• Verify and log orders upon delivery.

• Monitor inventory of copy supplies, stock paper, and toner and keep supply area neat (inclusive of convenience copiers).

• Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc.

• Estimate runtime on the small to medium photocopy jobs.

• Check all copies produced for quality and accuracy.

• Produce bound copies of work when requested.

• Deliver and pick up copy jobs.

• May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls, and routine cleanings.

• Operate facsimile machines; send and receive facsimiles.

• Keep complete and accurate logs of incoming and outgoing facsimiles.

• Where appropriate, generate activity and confirmation reports, and call the receiver to confirm receipt as necessary.

Requirements

• High school diploma or equivalent.

• 1-3 years' experience working in a mailroom or professional office environment.

• Capable of performing the basic job functions under general direction.

• Basic knowledge of metering, weighting, logging, and other shipping procedures.

• Basic computer skills required.

• Able to perform routine and some more complex functions of various equipment and systems (fax, scanner, metering, stamping, tracking systems, photocopying, color copying, etc.) with general direction.

• General supervision and instructions given for routine work and detailed instructions given for new activities or special assignments.

• Contacts may occasionally be outside own department.

• Contacts involve the exchange of information or data requiring some explanation or interpretation.

• Excellent customer service, professional attitude, and appearance are a must.

• Ability to work overtime and meet deadlines.

• Adherence and support of CBPS Core Values: Focusing on Results & Customers, Be Innovative and Quality Driven, and Performing Ethically.

Working Conditions

• Physical activity required including bending, reaching, lifting, and prolonged periods of sitting or standing.

• May lift and/or move up to 50lbs.

• Mental qualifications include ability to perform mail, delivery, copy, and other administrative tasks as requested.

• Good organizational skills.

What We Offer

• Competitive pay and benefits.

• Comprehensive training and development programs that prepare employees to advance from within.

• A company focused on creating a positive work and client environment.

• Employee discounts on entertainment, products, and services nationwide.

Connect With Us

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