Learning Business Strategist

4 weeks ago

Knoxville, Tennessee, United States Crowe Full time
Job Title: Learning Business Advisor

About the Role:

The Learning Business Advisor will play a critical role in driving the creation and execution of the learning strategy and curriculum for the Consulting Business Unit. This individual will lead a strategic planning process to define the vision, strategic plan, and operating structure to drive success for the practice in all aspects of the learning strategy.

Key Responsibilities:

  • Gain a deep understanding of the Consulting business strategy to define and implement a comprehensive learning strategy.
  • Utilize leading, modern learning practices to support business goals, KPIs, and other key metrics.
  • Serve as a program manager to coordinate all stakeholders from business side and learning team to efficiently develop and implement desired learning programs.
  • Leverage data to make informed decisions related to relentless prioritization, gap identification, and future state planning.

Learning Strategy:

  • Identify critical knowledge, skills, and behaviors required to support client training objectives.
  • Build and maintain strong stakeholder relationships at all levels of an organization to achieve a trusted advisor status, serve as the primary interface between the Consulting BU stakeholders and the development team, and demonstrate a bias-for-action to resolve client challenges.
  • Creatively apply extensive knowledge of the consulting business and organizational acumen to develop innovative and engaging learning programs.
  • Manage the Consulting Curriculum manager and other learning team members to design and deliver Consulting learning solutions.

Client Work:

  • Partner closely with key business leaders for program design, development, and implementation of solutions.
  • Lead recurring learning governance committee meetings, including planning, content development, facilitation, and follow-up.
  • Effectively communicate to align stakeholders, provide leadership updates, and seek to understand learning challenges.
  • Ensure client satisfaction throughout the lifecycle of assigned projects.
  • Provide consulting and/or project management of learning programs.
  • Work closely with the learning design team to develop products, achieve cost and quality targets, and ensure on-time delivery.
  • Oversee and manage large in-person and/or virtual training events, including various stakeholders.

Project Management:

  • Effectively utilize best practice project management strategies and solutions to lead the solution design, development, and delivery with cross-functional and firmwide teams.
  • Use excellent communication strategies to build relationships across the firm to bring project responsibilities to fruition to benefit individuals, teams, and the firm.

Key Competencies:

  • Exceptional analytical and problem-solving skills to assess needs and recommend solutions.
  • Ability to successfully manage and meet multiple, simultaneous project deadlines in a fast-paced environment.
  • Develop and maintain partnerships with functions and groups within Crowe.
  • Ability to prioritize multiple tasks while demonstrating the initiative to complete projects with minimum supervision.
  • Excellent written and oral communication skills and solid working knowledge of Office 365.
  • Ability to work independently and as part of a project team.
  • Ability to create products with extremely high attention to detail and accuracy.
  • Ability to develop and edit content according to specific clients' needs.

General Qualifications:

  • Bachelor's Degree Required, Master's in Organization Development, Business, or a related field.
  • Minimum 10 years' business experience in a professional services or corporate business environment.
  • Demonstrated performance in program strategy, design, and implementation; successfully led and delivered large-scale strategic solutions within organizations and solutions that have contributed to culture shift.
  • Outstanding written and verbal communication skills; experience developing strategic communication plans and utilizing multiple communication channels required.
  • Demonstrated success in project leadership, program implementation, and managing others.
  • Proven success at building credibility quickly at all levels of the organization, including the executive level.
  • Strong consulting, facilitation, presentation, critical thinking, problem-solving, and written and oral communication skills.

Position-Specific Qualifications:

  • Responsible for leading the change necessary to evolve the Consulting curriculum and strategy for the practice. Taking all existing learning solutions and strategically identifying a new curriculum approach; driving the overall content strategy for what content is offered when, to whom, etc.; Stays abreast of major trends in Professional Services to bring these to Crowe's strategies.
  • Creates and communicates a standard learning approach across the entire practice, which allows for appropriate flexibility and creates the rigor needed to achieve regulatory requirements.
  • Provides thought leadership on modern learning practices and learning technologies (e.g., AI, Digital Adoption Tools, In-the-flow-of-work learning) and the impact it has on how we'll need to adjust our learning strategies and approaches.

Our Values:

Crowe's values of Care, Trust, Courage, and Stewardship define who we are. We expect all of our people to act ethically and with integrity at all times.

Our Benefits:

At Crowe, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package.

How You Can Grow:

We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations.

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