Facility Solutions Manager

4 days ago


Ventura, California, United States City Wide Facility Solutions Full time
Job Description

About City Wide Facility Solutions

We are a leading provider of facility solutions, dedicated to delivering exceptional service and results for our clients. Our team is passionate about building long-term relationships and driving growth through innovative solutions.

Job Title: Facility Solutions Manager - Central Coast, CA

Salary: $60,000 - $80,000 per year (depending on experience)

Job Summary:

We are seeking an experienced Facility Solutions Manager to join our team in Central Coast, CA. As a key member of our team, you will be responsible for managing client relationships, developing and executing service strategies, and ensuring high levels of customer satisfaction.

Key Responsibilities:

  • Client Relationship Management: Develop and maintain strong relationships with clients, identifying opportunities to grow and expand their services.
  • Service Strategy: Formulate and execute effective service strategies tailored to each client's needs.
  • Negotiation and Contract Management: Negotiate and manage contracts with clients, ensuring agreements meet their needs and expectations.
  • Contractor Management: Interview, hire, and manage contractors, ensuring they meet client requirements and deliver high-quality services.
  • Quality Control: Conduct regular quality control inspections to ensure excellence in service delivery.
  • Communication: Effectively communicate client issues to the Director of Operations and resolve any problems that arise.
  • Technology: Utilize City Wide's CRM to perform client inspections, add extra charges, and monitor supplies.

Requirements:

  • 2+ years of outside B2B account management experience, preferably in building maintenance or facility management.
  • 2+ years of track record of success in client retention roles, with goals and metrics to support.
  • Highly detail-oriented and excellent follow-through on commitments.
  • Positive and outgoing personality, great at building relationships.
  • Excellent verbal and written communication skills.
  • Proficient in Microsoft Office and knowledge of CRM database.
  • Ability to travel on a daily basis to client locations locally.

Benefits:

  • Health Insurance
  • Flexible PTO
  • Cell/Car allowance
  • ADP Discount Program
  • 401k Program
  • Maintenance of professional development and training


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