Restaurant Operations Manager
6 days ago
The Restaurant Operations Manager at Chicken Salad Chick - 02 is responsible for delivering exceptional results through others. As an Assistant Director, you will assist the General Manager in providing an engaging environment for restaurant teams and guests while focusing on delivering operational excellence. This role requires excellent written and oral communication skills, excellent organization skills, ability to multitask, working knowledge of back office tools, and ability to quickly learn and master new computer software.
About the Company
Chicken Salad Chick - 02 is a fast-paced restaurant environment where teamwork and effective communication are essential. Our ideal candidate will be able to work effectively in a team environment and provide exceptional customer service. We offer competitive pay and benefits including medical, dental, and vision insurance, paid time off, and opportunities for career advancement.
Key Responsibilities
* Serve as a Brand Ambassador for Chicken Salad Chick
* Understand & adhere to all policies, procedures, standards, specifications, guidelines and training programs
* Ensure that all Guests feel welcome and are given responsive, friendly and courteous service
* Ensure that all products are consistently prepared and served according to CSC standards
* Achieve identified objectives for sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and by creating a positive, productive working environment
* Control cash and other receipts by adhering to cash handling and reconciliation procedures
* Operationally fill in as needed to ensure guest service standards and efficient operations
* Continually strive to develop staff in all areas of managerial and professional development
* Prepare all required paperwork, forms and reports in an organized and timely manner
* Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant's receiving policies and procedures
* Sets clear expectations on shift and creates a working environment and serves as a role model to create memorable guest experiences
* Takes actions to solve and celebrates guest feedback
* Monitors food and equipment inventories, conducts inventory counts and maintains inventory records
* Monitors compliance with health, safety, cleanliness, security and fire policies, standards and regulations
* Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent corrective action for violations of company policies, rules and procedures
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