Freight Claims Specialist

2 days ago


GA United States Old Dominion Freight Full time
Job Title: Overages, Shortages, and Damages (OS&D) Clerk

Old Dominion Freight Line is seeking a detail-oriented and customer-focused OS&D Clerk to join our team. As an OS&D Clerk, you will be responsible for inspecting shipments to validate claims and working with claimants to assess responsibility, determine the root cause of damage/shortage, and determine resolutions.

Key Responsibilities:
  • Locate overages, shortages, and damaged freight and research and resolve issues
  • Provide exceptional customer service to internal and external customers
  • Properly handle different types of freight, including Hazmat materials
  • Prepare paperwork to process OS&D freight, including repackaging OS&D freight as needed
  • Maintain accurate records for reporting OS&D freight on a daily and weekly basis
  • Assist with answering telephones and providing superior customer service
  • May also perform customer service duties, such as providing quotes, taking orders, and answering general customer questions
Requirements:
  • High School Diploma or equivalent preferred
  • 1 year of office and/or operations experience, preferably in the transportation industry
  • Proficient with Microsoft Office
  • Experience with AS400 and SAP preferred
  • Experience handling Hazmat materials preferred
  • Excellent verbal and written communication skills
  • Detail-oriented with the ability to multitask
Benefits:
  • Great Health Benefits, including a Zero premium medical plan for employee-only coverage
  • Short Term & Long Term Disability
  • Flex Spending Accounts
  • 401k Retirement plan with company match and additional company annual discretionary match opportunity
  • Life Insurance
  • Wellness Program
  • Tuition Reimbursement for Drivers and Technicians
  • Training and growth opportunities to build a career
  • We prioritize our OD family of employees
  • Ability to advance through our promote-from-within philosophy
  • National Career Opportunities Available at our 250+ service centers

Old Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).



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