General Manager

2 days ago


Austin, Texas, United States Urban Air Cedar Park Full time
Job Title: General Manager

Urban Air Cedar Park is seeking a highly motivated and experienced General Manager to lead our team and drive business success.

Job Summary

The General Manager will be responsible for providing overall leadership, vision, and direction to our team, ensuring exceptional customer service, and achieving financial goals.

Key Responsibilities
  • People Management
    • Hire, train, and develop staff to enhance their skills and provide exceptional customer service.
    • Cultivate a positive team environment that promotes employee growth and development.
    • Implement and execute staff training programs to ensure high-quality service.
    • Assist in selecting and developing Area Leads and Certified Trainers for increased responsibility and internal promotability.
    • Lead and influence management staff through effective motivation, leveraging individual strengths to maximize productivity.
    • Ensure execution of employee recognition and incentive programs as documented.
    • Maintain a strong community presence through partnerships with local organizations.
  • Operations
    • Maintain a safe, clean, and secure environment for guests and staff.
    • Responsible for all aspects of the operation, including entertainment, food, beverage, attractions, and property, to achieve financial goals and company initiatives.
    • Continuously improve operational execution through attention to detail and adherence to operating standards and philosophies.
    • Provide direction to the management team and ensure all staff members perform at a consistently high level.
    • Promote positive employee relations, including effective delegation of managerial duties, fostering high staff morale, and upholding operation standards.
    • Assist owners with setting goals and hold managers accountable for setting and meeting departmental goals.
    • Monitor online reviews to ensure we meet the standard for the guest experience and improve it when necessary.
  • Financials
    • Capitalizing business opportunities in the market area by executing company marketing strategies to drive sales.
    • Maintain systems that ensure overall fiscal responsibility for inventory control, including pars and proper ordering.
    • Assure staffing levels and management coverage are appropriate to maximize the customer experience while maintaining the labor budget for the business.
    • Analyze financial reports and develop action plans to grow revenue and control expenses to meet or exceed annual budgets.
Qualifications
  • Ability to enthusiastically interact with others.
  • Strong character and exercises good judgment in decision making.
  • Experience in hospitality required: Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants.
  • 3+ years experience in Facility Operations & Management Required.
  • Demonstrated ability in developing team members in areas of responsibility.
  • Demonstrated ability to achieve expected store financial results in areas of responsibility.
  • Must be professional, energetic, self-motivated, and able to motivate others, and have a positive attitude.
  • Intermediate computer skills - Microsoft Office (Excel, Word, PowerPoint).
  • Professional grooming and conduct must be constantly displayed.
  • Adaptability, flexibility, and general enthusiasm for the business.
  • Strong communication skills; ability to write and verbally communicate in a clear and concise manner.
  • Ability to establish working relationships with all employees, management, and vendors.
  • Ability to maintain and project professionalism, internally and externally, at all times.
  • Can create and communicate a vision for the park.
  • Flexible in approach; can readily adapt to business and team needs and changes.
  • Holds self-accountable for high personal standards of conduct and professionalism.
  • Appreciation of diversity (thought, ethnic, gender, etc.).
  • Innovative and strategic thinker.

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