Account Coordinator, Queue Team: Monday to Friday, 8am to 5pm EST

7 days ago


VersurLaunette, Hauts-de-France, United States OPENLANE Full time
Job Description

Job Summary

We are seeking an Account Coordinator to join our Queue Team, working Monday to Friday, 8am to 5pm EST. As an Account Coordinator, you will be responsible for monitoring client accounts, processing client holds and closes, and maintaining excellent customer service.

Key Responsibilities
  • Monitor and process client holds and closes

  • Process and coordinate new client updates with active agents

  • Maintain excellent customer service, strong telephone support and ability to answer or research the answer to internal and external customers.

  • Identify issues as they arise, facilitate a solution, escalate as needed and follow up to confirm resolution.

  • Review and process recoveries and handle all additional client requests related to recovery operations.

  • Utilize knowledge of multiple computer systems, such as the internal operating system, Microsoft Office products, third party vendor systems, and integration partner systems.

  • Maintain high level of accuracy and productivity in all daily activities.

  • Perform other duties as directed by PAR Management

Requirements
  • High School Diploma or equivalent is required.

  • Previous customer service, recovery, collections, or remarketing experience

What We Offer

  • Competitive pay

  • Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

  • Immediately vested 401K (US) or RRSP (Canada) with company match

  • Paid Vacation, Personal, and Sick Time

  • Paid maternity and paternity leave (US)

  • Employer-paid short-term disability, long-term disability, life insurance, and AD&D

  • Robust Employee Assistance Program

  • Employer paid Leap into Service Day to volunteer

  • Tuition Reimbursement for eligible programs

  • Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

  • Company culture of internal promotions, diverse career paths, and rapid advancement

Why Join Us

At PAR North America, we are the leading nationwide provider of vehicle transition services, including recovery management, skip tracing, compliance, remarketing, and title services. We are employee-driven with an environment that creates opportunities for growth and development.

How to Apply

Please submit your application, including your resume and cover letter, to [insert contact information].



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