IT Support Specialist

4 weeks ago


Woodstock, Georgia, United States Merge IT LLC Full time
Job Opportunity: Onsite IT Support Professional

We are seeking a skilled IT support professional to join our team at Merge IT LLC. As an onsite IT support professional, you will be responsible for providing technical support to our clients in Woodstock, Alabama.

Key Responsibilities:

  • Perform technical work activities to meet business and customer requirements.
  • Coordinate small teams delivering basic work packages in line with company process.
  • Document and report on work completed to ensure compliance with Company and Customer Procedures.
  • Escalate issues in line with company processes to ensure customer demands are met.
  • Provide customer service to internal and external customers.

Requirements:

  • 1-3+ years of IT experience.
  • Networking experience a plus.
  • Experience with Cisco CLI.
  • Network certifications a plus.
  • Experience with a ticketing system like Remedy or ServiceNow is nice to have.

About Merge IT LLC:

We are a team of talented and ambitious professionals that drive growth by identifying and delivering top quality IT talent for our Fortune 100, enterprise-level clients. We celebrate diversity and are committed to creating an inclusive environment for all employees.


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