Guest Experience Representative

3 days ago


Fairview Heights, Illinois, United States Hampton Inn Fairview Heights Full time
About the Role

As a Guest Services Agent at Hampton Inn Fairview Heights, you will play a vital role in ensuring the success of our hotel. You will be responsible for delivering exceptional customer service, managing front desk operations, and maintaining a positive and welcoming atmosphere for our guests.

Key Accountabilities:
  • Front Desk Operations: Manage the front desk, handle guest check-ins and check-outs, and maintain accurate records of room occupancy and status.
  • Guest Services: Provide assistance with guest inquiries, resolve issues promptly, and offer recommendations for local attractions and activities.
  • Cash Handling and Credit Policies: Process transactions accurately, handle cash and credit payments, and maintain a balanced cash drawer.
  • Teamwork and Communication: Collaborate with colleagues and management to achieve team goals, communicate effectively, and prioritize tasks to meet deadlines.

What We Offer:

  • Competitive Salary: $12-$15 per hour, depending on experience and qualifications.
  • Benefits Package: Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.


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