Guest Experience Representative
3 days ago
As a Guest Services Agent at Hampton Inn Fairview Heights, you will play a vital role in ensuring the success of our hotel. You will be responsible for delivering exceptional customer service, managing front desk operations, and maintaining a positive and welcoming atmosphere for our guests.
Key Accountabilities:- Front Desk Operations: Manage the front desk, handle guest check-ins and check-outs, and maintain accurate records of room occupancy and status.
- Guest Services: Provide assistance with guest inquiries, resolve issues promptly, and offer recommendations for local attractions and activities.
- Cash Handling and Credit Policies: Process transactions accurately, handle cash and credit payments, and maintain a balanced cash drawer.
- Teamwork and Communication: Collaborate with colleagues and management to achieve team goals, communicate effectively, and prioritize tasks to meet deadlines.
What We Offer:
- Competitive Salary: $12-$15 per hour, depending on experience and qualifications.
- Benefits Package: Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
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Guest Experience Ambassador
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Customer Experience Representative
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Customer Service Representative
3 days ago
Fairview Heights, Illinois, United States Hampton Inn Fairview Heights Full timeJob OverviewThe Customer Service Representative is responsible for providing exceptional service to guests during their stay at the Hampton Inn Fairview Heights. This role requires a friendly and approachable demeanor, with a focus on ensuring that every guest feels welcome and supported throughout their visit.About the JobWe are seeking a highly motivated...
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