Guest Experience Ambassador

3 weeks ago

Fairview Heights, Illinois, United States Hampton Inn Fairview Heights Full time
About the Role

The Guest Services Agent is responsible for providing exceptional customer service to guests during their stay at the Hampton Inn Fairview Heights. This role requires a friendly and approachable demeanor, with a focus on ensuring that every guest feels welcome and supported throughout their visit.

Key Responsibilities
  • Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
  • Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
  • Answer guest inquiries about hotel services, facilities, and hours of operation in a timely manner.
  • Ensure logging and delivery of packages, mail, and messages to guests and meeting rooms.
  • Review Front Office log and Trace File daily.
  • Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages, and special promotions as listed in the Red Book.
  • Be familiar with all in-house groups.
  • Be aware of closed-out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.
  • Assist guests with safe deposit boxes.
Requirements
  • College coursework in a related field is helpful.
  • Experience in a hotel or a related field is preferred.
  • A high school diploma or equivalent is required.
  • Computer experience is required.
  • Customer Service experience is preferred.
  • Flexible and long hours may be required.
  • Light work – exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
  • The ability to stand during an entire shift.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
  • Attend all hotel-required meetings and trainings.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel-related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.
Salary and Benefits

The estimated salary for this position is $28,000 - $38,000 per year, depending on experience. We offer a comprehensive benefits package, including health insurance, retirement savings, and paid time off.

Location

This role is based at the Hampton Inn Fairview Heights, located at 150 Ludwig Drive, Fairview Heights, IL 62208.

  • Guest Experience Specialist

    5 days ago

    Fairview Heights, Illinois, United States Hampton Inn Fairview Heights Full time

    About the RoleWe are seeking a skilled Guest Experience Specialist to join our team at Hampton Inn Fairview Heights. As a Guest Experience Specialist, you will be responsible for creating a positive and memorable experience for our guests.This involves greeting guests warmly, responding to their needs, and going above and beyond to ensure their stay is...

  • Guest Experience Representative

    3 weeks ago

    Fairview Heights, Illinois, United States Hampton Inn Fairview Heights Full time

    About the RoleAs a Guest Services Agent at Hampton Inn Fairview Heights, you will play a vital role in ensuring the success of our hotel. You will be responsible for delivering exceptional customer service, managing front desk operations, and maintaining a positive and welcoming atmosphere for our guests.Key Accountabilities:Front Desk Operations: Manage the...

  • Customer Service Ambassador

    4 weeks ago

    Fairview Heights, Illinois, United States Drury Hotels Company, LLC Full time

    At Drury Hotels Company, LLC, we are committed to providing exceptional service to our guests. As a Customer Service Ambassador, you will be the face of our hotel, ensuring that every guest has a positive experience from arrival to departure.CompensationThe estimated salary for this role is between $15.62 and $23.44 per hour, depending on relevant experience...

  • Customer Experience Ambassador

    5 days ago

    Fairview Heights, Illinois, United States Drury Hotels Company, LLC Full time

    Drury Hotels Company, LLC OverviewAt Drury Hotels Company, LLC, we strive to provide exceptional customer experiences for our guests and team members. Our commitment to quality service and hospitality has earned us recognition as one of Forbes' Best Midsize Employers in 2024.Salary$15.62 - $23.44 per hour, with a starting wage above the minimum rate based on...

  • Customer Experience Ambassador

    3 days ago

    Harwood Heights, Illinois, United States Miller's Ale House Full time

    At Miller's Ale House, we're seeking a highly motivated and detail-oriented To-Go Specialist to join our team. As a Customer Experience Ambassador, you will be responsible for providing exceptional service to our guests during the pick-up process.Responsibilities:Provide top-notch customer service by greeting guests warmly and ensuring they have a smooth...

  • Customer Service Ambassador

    2 days ago

    Fairview Heights, Illinois, United States Best Buy Full time

    About Us: Best Buy is committed to enriching lives through technology. We strive to provide personalized tech solutions for every stage of life, in our stores, online, and in customers' homes.">We Value Our Employees: As part of the Best Buy team, you'll help us fulfill our purpose. Our culture is built on deeply supporting and valuing our amazing employees...

  • Wingstop Team Ambassador

    3 weeks ago

    Glendale Heights, Illinois, United States Wingstop Full time

    Imagine yourself as the ambassador of a global brand that's known for its finger-lickin' good chicken wings! As a Wingstop Team Ambassador, you'll be the first point of contact for our guests, setting the tone for an unforgettable dining experience. Your mission will be to provide authentic, positive, and genuine interactions with every guest, every time.Our...

  • Hospitality Ambassador

    3 weeks ago

    Chicago Heights, Illinois, United States Wingstop Full time

    Job Summary: We're looking for a Hospitality Ambassador to join our team at Wingstop. As a Hospitality Ambassador, you will be responsible for creating a warm and welcoming atmosphere for our guests by providing exceptional service, answering questions, and addressing concerns in a professional and courteous manner.About You: To succeed in this role, you...

  • Front Desk Ambassador

    3 weeks ago

    Fairview Heights, Illinois, United States Hampton Inn Fairview Heights Full time

    Job SummaryWe are seeking a highly skilled and courteous Guest Services Agent to join our team at Hampton Inn Fairview Heights. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and enjoyable.Key Responsibilities:Greeting and Check-in: Welcome guests warmly,...

  • Service Ambassador

    4 weeks ago

    Fairview Heights, Illinois, United States Chili's Grill & Bar Full time

    Serve with ExcellenceAs a key member of our Expeditor team at Chili's Grill & Bar, you will ensure every meal meets our high standards in a fast-paced environment. Your responsibility will be to manage food orders efficiently, maintain a positive team atmosphere, and provide exceptional service to our guests.**Key Responsibilities:**Prepare food according to...

  • Restaurant Experience Ambassador

    4 days ago

    Fairview Heights, Illinois, United States Domino's Pizza LLC Full time

    **Become a Part of Our Restaurant Team**We're seeking a motivated and friendly individual to join our team as a Customer Service Rep. As a key member of our team, you will be responsible for:Greeting customers and providing a positive experienceManaging customer orders and ensuring accuracyMaintaining the front of the store and creating a welcoming...

  • Customer Service Ambassador

    3 weeks ago

    Arlington Heights, Illinois, United States Silver Hawk Restaurant Grp Weeling Full time

    About UsSilver Hawk Restaurant Group Weeling is committed to delivering an exceptional dining experience for our guests.We're looking for a skilled Customer Service Ambassador to join our team, who can think on their feet and work effectively in a fast-paced environment.As a key member of our team, you'll be responsible for providing excellent customer...

  • Customer Experience Ambassador

    3 weeks ago

    Harwood Heights, Illinois, United States Wingstop Full time

    **About Wingstop:**A leading quick-service restaurant chain, Wingstop is known for its flavorful wings and delicious sides. As a Guest Service Team Member at Wingstop, you'll be part of a dynamic team that's passionate about delivering World Class service to our guests.**Job Summary:**We're looking for an experienced customer service professional who can...

  • Front of House Ambassador

    2 days ago

    Arlington Heights, Illinois, United States Silver Hawk Restaurant Grp Weeling Full time

    Key Responsibilities">We are seeking a skilled Front of House Ambassador to join our team at Silver Hawk Restaurant Group Weeling. As a key representative of our brand, you will be responsible for delivering exceptional guest experiences in a fast-paced environment.You will:Provide outstanding customer service to every guest, ensuring they feel welcome and...

  • Convenience Ambassador

    6 days ago

    Fairview Heights, Illinois, United States Olive Garden Full time

    Are you passionate about delivering exceptional service and creating memorable experiences for our guests? Look no further than Olive Garden's To Go Specialist role!**Key Skills and Qualifications:**Excellent communication and interpersonal skills.Able to work effectively in a team environment.Flexible and adaptable, with a strong sense of...

  • Dining Experience Host

    3 days ago

    Harwood Heights, Illinois, United States Denny Full time

    Job DescriptionAs a Service Ambassador, you will be the first point of contact for our guests upon arrival. Your primary responsibility will be to greet and seat customers promptly and efficiently.You will also be responsible for handling payments, responding to guest inquiries, and maintaining a clean and organized waiting area.In addition to these duties,...

  • Customer Experience Specialist

    1 day ago

    Fairview Heights, Illinois, United States Ulta Beauty Full time

    **Job Overview**We are seeking a skilled Specialty Beauty Advisor to join our team at Ulta Beauty.This is a unique opportunity to work in a fast-paced retail environment where you will have the chance to develop your skills and build a successful career in the beauty industry.As a Specialty Beauty Advisor, you will be responsible for:BUILDING STRONG CUSTOMER...

  • Front Desk Associate

    3 weeks ago

    Fairview Heights, Illinois, United States Hampton Inn Fairview Heights Full time

    Job SummaryThe Guest Experience Ambassador is responsible for providing exceptional customer service to guests during their stay at the Hampton Inn Fairview Heights. This role requires a friendly and approachable demeanor, with a focus on ensuring that every guest feels welcome and supported throughout their visit.About the JobWe are seeking a highly...

  • Customer Experience Specialist

    3 weeks ago

    Fairview Heights, Illinois, United States Dillard's Full time

    We are seeking a highly skilled and charismatic Retail Sales Associate to join our Dillard's team at St Clair Square. As a key member of our sales floor team, you will play a critical role in delivering exceptional customer experiences and driving sales growth.About the RoleThis is an exciting opportunity to work in a dynamic and fashion-forward retail...

  • Customer Service Ambassador

    4 weeks ago

    Palos Heights, Illinois, United States Circle K Stores, Inc. Full time

    Company Overview: Circle K Stores, Inc. is a retail company with numerous locations across the United States. We are seeking a skilled Customer Service Ambassador to join our team in Palos Heights, Illinois.We offer a competitive salary of $15.50 per hour and various benefits to ensure our employees feel valued and supported.Job Description: As a Customer...