Audio-Visual IT Field Technician

6 days ago

Houston, Texas, United States Leidos Full time
Job Summary

We are seeking an experienced Audio-Visual IT Field Technician to join our team at Leidos. As an A/V IT Field Technician, you will be responsible for installing, supporting, and maintaining IT equipment and audio-visual conference room equipment for both legacy and new installations.

Key Responsibilities
  • Install, support, and maintain IT equipment and audio-visual conference room equipment for both legacy and new installations.
  • Evaluate and recommend necessary product maintenance activities and upgrades.
  • Perform technical analyses of conference room software, hardware, and transmission equipment using various diagnostic tools in support of efficient operations.
  • Monitor data traffic and control network resource performance to ensure high-quality transmission.
  • Demonstrate a high level of customer service, professionalism, and end-user support to a large VIP customer.
  • Perform testing and dry-runs as needed to ensure repairs, newly installed hardware, and any configuration changes are working properly and have not caused regression to conference room operability.
  • Perform preventative maintenance inspections and ongoing patching of conference room equipment.
  • Support root cause analysis activities of conference room incidents.
  • Identify, diagnose, and resolve technical problems related to network failure/integrity and usage of PC hardware and software, including conference room displays, controllers, Crestron devices, AMX, Cisco, and other conferencing devices.
  • Utilize existing knowledge while building additional knowledge of the company, client, and processes.
  • Resolve work orders for Network, VOIP, and conference room equipment.
  • Resolve incidents according to service level agreements for IT and AV equipment.
  • Solve a range of straightforward problems and provide ad-hoc conference room equipment training to end-user customers and room operators.
  • Analyze possible solutions using standard procedures.
  • Complete work with a moderate level of guidance and direction.
  • Solve standard problems by analyzing possible solutions using experience, judgment, and precedents.
  • Work within guidelines and policies.
  • Explain information to others in straightforward situations.
Requirements
  • Bachelor's degree in Information Technology, Computer Science, or related field, or 5 years of experience in lieu of degree.
  • 5 or more years of relevant experience.
  • 3+ years of cable plant experience working with fiber optic, copper, and category cabling.
  • 3+ years of audio-visual equipment troubleshooting and issue resolution and repair.
  • 3+ years' experience troubleshooting complex routing and switching issues.
  • 3+ years' experience configuring switches, routers, network appliances, WAN acceleration devices.
  • Ability to work flexible hours, i.e., weekends or late afternoons and evenings.
Preferred Qualifications
  • Experience with NASA.

Pay Range: $34.00/hr - $38.00/hr

Original Posting Date: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

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