Audio-Visual IT Field Technician

5 days ago

Houston, Texas, United States Leidos Full time
Job Title: Audio-Visual IT Field Technician

The Digital Modernization Sector at Leidos is seeking an experienced Audio-Visual IT Field Technician to join our team at the NASA Johnson Space Center in Houston, Texas. This exciting opportunity will leverage your expertise in supporting the AEGIS contract with NASA Audio-Visual Collaboration Solutions Equipment and Conference Room end-user support, as well as the NASA IT Infrastructure.

Key Responsibilities:

  • Providing on-demand support for the International Space Station (ISS) Program owned conference rooms as defined in the Task Order.
  • Installing, supporting, and/or maintaining IT equipment and audio-visual conference room equipment for both legacy and new installations.
  • Evaluating and recommending necessary product maintenance activities and upgrades.
  • Performing technical analyses of conference room software, hardware, and transmission equipment using various diagnostic tools in support of efficient operations.
  • Monitoring data traffic and controlling network resource performance to ensure high-quality transmission.
  • Demonstrating a high level of customer service, professionalism, and end-user support to a large VIP customer.
  • Performing testing and dry-runs as needed to ensure repairs, newly installed hardware, and any configuration changes are working properly and have not caused regression to conference room operability.
  • Performing preventative maintenance inspections and ongoing patching of conference room equipment.
  • Supporting root cause analysis activities of conference room incidents.
  • Identifying, diagnosing, and resolving technical problems related to network failure/integrity and usage of PC hardware and software, including conference room displays, controllers, Crestron devices, AMX, Cisco, and other conferencing devices.
  • Utilizing existing knowledge while building additional knowledge of the company, client, and processes.
  • Resolving work orders for Network, VOIP, and conference room equipment.
  • Resolving incidents according to service level agreements for IT and AV equipment.
  • Solving a range of straightforward problems and providing ad-hoc conference room equipment training to end-user customers and room operators.
  • Analyzing possible solutions using standard procedures.
  • Completing work with a moderate level of guidance and direction.
  • Solving standard problems by analyzing possible solutions using experience, judgment, and precedents.
  • Working within guidelines and policies.
  • Explaining information to others in straightforward situations.

Requirements:

  • BS degree in Information Technology, Computer Science, or related field, or 5 years of experience in lieu of degree.
  • 5 or more years of relevant experience.
  • 3+ years of cable plant experience working with fiber optic, copper, and category cabling.
  • 3+ years of audio-visual equipment troubleshooting and issue resolution and repair.
  • 3+ years' experience troubleshooting complex routing and switching issues.
  • 3+ years' experience configuring switches, routers, network appliances, WAN acceleration devices.
  • Ability to work flexible hours, including weekends or late afternoons and evenings.

Preferred Qualifications:

  • Experience with NASA.

Pay Range: $34.00/hr - $38.00/hr

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