Insurance Customer Service Representative

2 days ago


Hialeah, Florida, United States State Farm Insurance Full time
Customer Service Representative Job Description

At State Farm Insurance, we're seeking a skilled Customer Service Representative to join our team. As an Account Associate, you'll play a vital role in providing exceptional customer service and ensuring customer satisfaction.

Key Responsibilities:
  • Assist customers with their insurance needs by providing accurate and timely information.
  • Process policy changes and updates in the system.
  • Handle incoming calls and emails from customers regarding policy inquiries and claims.
  • Collaborate with team members to resolve customer issues and ensure customer satisfaction.
  • Maintain customer records and update information as needed.
  • Provide exceptional customer service by addressing customer concerns and resolving problems in a professional and efficient manner.
  • Stay up-to-date with insurance products and industry trends to effectively assist customers.
  • Follow company policies and procedures to ensure compliance with regulations and guidelines.
  • Meet or exceed performance goals and targets set by the company.
  • Continuously improve knowledge and skills through training and development opportunities.

We're looking for a motivated and customer-focused individual who can provide top-notch service to our customers. If you're passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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