Restaurant Manager

5 days ago

Columbia, South Carolina, United States Bandanas Bar-B-Q Full time
Job Details

Description

We are seeking a highly motivated and experienced Restaurant Manager to join our team at Bandanas Bar-B-Q. As a Restaurant Manager, you will be responsible for leading a team of employees to deliver exceptional customer service and ensure the highest quality food and service standards.

Responsibilities

Food Production:

  • Ensure that all menu items are correctly made to recipe and presented in an attractive manner.
  • Forecast food production and implement the Food Production system.
  • Have a working knowledge of all recipes, products, production procedures, and timing.
  • Follow opening and closing procedures and conduct stripping of coolers.
  • Correctly receive and store all product to ensure quality and freshness.

Guest Satisfaction:

  • Assist in ensuring guests satisfaction when dining in the restaurant, with the purpose to increase guest count and build sales.
  • Run a shift in the General Manager's or Associate General Manager's absence.
  • Create an environment of hassle-free convenience for the guest when dining in the restaurant or picking up a carry-out order.
  • Ensure that catering guidelines are followed.
  • Ensure that take-out guidelines are followed.
  • Help all employees to focus on the guests experience as our judgment of operational excellence.
  • Spends some time with guests discussing their dining experience and make decisions based on guests needs.
  • Lead by example, greeting of guests with a warm and sincere smile.
  • Ensure that guests are acknowledged by staff when entering the restaurant with, Welcome to Bandanas.
  • Ensure that guests are acknowledged by staff when leaving by saying, Thanks, Have a good day. Please come again, or Nice seeing you.
  • Handle complaints to satisfy guests.
  • Management is visible to guests during all meal periods.

Sanitation and Safety:

  • Maintain Health Department and Company sanitation policies and procedures to ensure that all food is free from contamination and illness-causing bacteria.
  • Communicate these standards effectively to employees.
  • Obtain ServSafe Certification.
  • Maintain cleanliness in accordance with company standards.
  • Responsible for sanitation of inside and outside environment.
  • Maintain equipment in proper operating condition.
  • Follow Company Safety Program and assure OSHA standards are being practiced and maintained.
  • React to an emergency situation in a calm and methodical manner.
  • Able to assist guests and employees in emergency situations.

Administration:

  • Complete all daily paperwork relating to each shift.
  • Responsible for making sure company cash control guidelines are followed.
  • Improve restaurant operations against operating standards based on Shoppers Report scores.
  • Participate in accurate physical inventory of food and non-food items.
  • Comply with all corporate, government, and insurance reporting procedures.
  • Forecast sales and communicate this information to all levels that use this information.
  • Aware of Food Cost and company guidelines.
  • Aware of Labor Cost and company guidelines.
  • Aware of Operational Expenses and company guidelines.

Human Resources:

  • Assist in recruiting job applicants to meet manpower staffing needs.
  • Knowledge of, and comply with, all applicable Federal, State, and Local Laws and Company Regulations for dealing with employees.
  • Report all personnel-related information to the corporate office in a timely manner.
  • Maintain hourly employee records and file in an orderly state with all proper forms and records.
  • Monitor days off for Hourly employees.
  • Manage staff by fostering an attractive, caring work environment.
  • Use motivational management techniques to provide for a tenured staff with noticeably high morale.
  • Seek to improve employee attitudes, which are not at a satisfactory level.

Training:

  • Our training program is a 6-week long training process.
  • As you progress through our training program, we can assure you of the following:
  • You'll learn the skills necessary to be successful in your position.
  • You'll know how you can contribute and how we evaluate your performance.
  • You'll know how to develop and advance within the organization.
  • Responsible for training of catering staff.
  • Assist in training program for all new hires.
  • Utilize all possible resources available.
  • Participate in weekly Management meetings.
  • Aware of Performance reviews for Hourly employees and give input.
  • Support that discipline procedures are followed in accordance with Company procedures.
  • Complete termination reports in a timely manner to meet company and state regulations.
  • Knowledge of exit interviews.

Personal Development:

  • Conduct himself or herself in a way, which commands the highest respect from all who come in contact with them.
  • Actively promote Bandanas Bar-B-Q whenever the opportunity arises to do so.
  • Focus of all actions be on the impact of those actions on our guests.
  • Always acknowledge the contribution of our dedicated employees in allowing their restaurant to be successful.
  • Act in the best interest of the Company.
  • Comply with the spirit and letter of the laws that apply to the business.
  • Not engage in any activities, which in anyway compete with the goals of the Company.
  • Communicate directly and indirectly the high ethics and standards that Bandanas Bar-B-Q stands for.

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