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Restaurant Operations Manager

2 months ago

Columbia, South Carolina, United States Sterling Restaurants Full time

About the Role

The Restaurant Operations Manager is responsible for overseeing the daily operations of our Moe's Southwest Grill locations. This includes ensuring that all guests have a satisfying dining experience, managing the development and performance of shift leaders and team members, and optimizing profits by utilizing Sterling Systems.

Key Responsibilities

  • Oversee and manage all areas of the restaurant to ensure guest satisfaction and increased profitability.
  • Ensure 100% guest satisfaction in areas of Quality, Service & Cleanliness. If that goal is not met, take any and all actions needed to ensure that the dissatisfied guest becomes a regular guest.
  • Provide direction to team members regarding operational and procedural issues. We do it the Moe's Way.
  • Maintain an accurate and on-going staffing needs plan for your restaurant. Interview prospective employees and ensure the 4 steps of staffing are followed.
  • Develop all team members by providing ongoing feedback. Conduct performance reviews to establish and evaluate performance goals.
  • Create a work environment that is known in the community to be the place to work.

Requirements

  • College degree preferred but not required. Previous restaurant experience is a must. A combination of related experience and education will be considered as an alternative.
  • Knowledge of computers (MS Word and Excel)
  • Must possess a valid drivers license.
  • Must be eligible to work in The United States.
  • Must agree to a background check.

Working Conditions

  • Weekly work week should be 50 hours. Occasionally a manager's hours will vary to ensure the proper operation of the restaurant.
  • Position requires prolonged standing, bending, stooping, twisting, lifting items and supplies weighing 50 pounds, and repetitive hand and wrist motion.
  • Ability to perform all functions at the restaurant level as well as delivering caterings as needed.
  • Work with hot, cold and hazardous restaurant equipment. Operation of phones, computers and other office equipment.

Accountabilities

  • Reports to General Manager/Operating Partner for his or her restaurant.
  • Completes job responsibilities and performance objectives in a timely and effective manner and in accordance with Sterling policies and procedures.
  • Maintains a harmonious working environment that will maximize team member morale, tenure, productivity and efficiency/effectiveness.
  • Always be a positive representative of Sterling Restaurants to team members and the community.
  • Perform other duties and responsibilities as required or requested.