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IT Support Specialist

2 months ago

Boulder, Colorado, United States Particle Measuring Systems Full time
Job Title: IT Support Specialist

We are seeking a highly skilled and motivated IT Support Specialist to join our team at Particle Measuring Systems. As an IT Support Specialist, you will be responsible for providing technical support and expertise to our global operations, ensuring that our systems are efficient, secure, and up-to-date.

Key Responsibilities:
  • Provide first and second-level technical support for Particle Measuring Systems, software applications, and related hardware.
  • Troubleshoot and resolve technical issues efficiently and effectively, escalating complex problems as needed.
  • Install, configure, and maintain computer hardware and software systems.
  • Provide remote and on-site technical support to customers as required.
  • Document and track customer issues and resolutions.
  • Maintain inventory of hardware and software assets.
  • Participate in the development and improvement of IT support processes and procedures.
  • Manage AD users and groups, permissions, and email systems.
  • Support Microsoft 365/Azure environment with emphasis on Outlook, Microsoft Teams, OneDrive, and SharePoint applications.
Requirements:
  • Associate's degree in information technology or equivalent experience.
  • Strong understanding of computer hardware and software systems.
  • Knowledge and understanding of Microsoft 365 and Azure environment.
  • General Knowledge of Microsoft Exchange (On-Premise and Online).
  • General Knowledge of Hypervisor technology (Hyper-V and VMware).
  • Understanding of networking including DNS, DHCP, TCP/IP.
  • Understanding of Microsoft Server technologies including Active Directory, File/Folder Permissions, Print Management, Remote Desktop, etc.
  • Experience with cloud-based technology and applications.
  • Strong documentation skills.
  • Experience with troubleshooting and resolving technical issues.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong and creative problem-solving and analytical skills.
  • Ability to work in a fast-growing team.
  • Excellent customer service.
Benefits:
  • Competitive salary range: $60,000-92,000 depending on experience.
  • Medical, dental, and vision insurance.
  • 401(k) plan.
  • Flexible Spending Account.
  • Onsite Wellness Clinic.

Particle Measuring Systems is an Equal Opportunity Employer and welcomes applications from diverse candidates.