Tax Office Operations Manager
4 weeks ago
Job Summary
We are seeking a highly organized and customer-focused individual to support our tax office during the busy tax season. As an Associate Team Leader, you will play a vital role in ensuring the smooth operation of our office, providing daily direction to tax office employees, and consistently exceeding client expectations.
Key Responsibilities
- Support the Multi-Unit Team Leader in managing tax office employees and clients, ensuring quality and consistent execution of operating procedures.
- Execute and hold employees accountable to operating procedures execution and client service experience, escalating concerns to the Multi-Unit Team Leader and management as necessary.
- Serve as point of contact for onsite escalated client service concerns.
- Ensure clients are scheduled properly and conflicts are resolved, escalating to the Multi-Unit Team Leader and management as necessary.
- Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience.
- Lead daily activities to ensure that all tax office employees are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities, and overall goals.
- Lead daily huddles and communicate essential information to office employees.
Requirements
- Prior experience working in customer service or a similar role.
- Strong organizational skills and ability to plan and manage day-to-day office operations.
- Customer-centric mindset and strong communication skills.
- Computer proficient with the ability to use MS Office.
- Demonstrated ability to work independently with minimal supervision.
- Passionate, determined, resilient under stress, and a will to win attitude.
- Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs.
- High school diploma / equivalent or higher.
Preferred Qualifications
- Experience supervising or managing people.
- History of delivering outstanding customer experiences.
About H&R Block
This office is an independently owned and operated franchise office operating under an agreement with H&R Block. Franchisees make their own hiring decisions, and any questions regarding employment at this office should be made directly to the franchisee.
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