Travel Experience Coordinator

4 weeks ago


Sens, Bourgogne-Franche-Comté, United States PSG Global Solutions Careers Full time

At PSG Global Solutions Careers, we're seeking a skilled Travel Experience Coordinator to join our team. As a key member of our Admin/Clerical team in Las Vegas, Nevada, you'll play a vital role in ensuring a seamless travel experience for our clients.

  • Manage traveler inquiries efficiently, providing timely resolutions and exceptional customer service.
  • Collaborate with our TX team to create a winning service environment, promoting a culture of excellence and customer satisfaction.
  • Develop a deep understanding of our travel packages, services, and resolution channels to provide informed and effective support to our travelers.
  • Communicate effectively with travelers across various channels, including phone, email, chat, and social media, to resolve issues and provide a positive experience.
  • Promote our brand by delivering exceptional conflict resolution and communication skills, advocating for our travelers to drive business growth.

Our client is a 20+ year-old staffing and recruitment leader, recognized for its commitment to valuing employees, helping companies grow, and finding the right roles for job seekers. If you're a customer-focused professional with a passion for delivering exceptional service, we encourage you to apply.

Requirements:

  • High School Diploma or GED required
  • Proven customer specialist experience with active listening, customer-focused, professional telephone manner, and ability to interact positively and effectively with customers
  • Ability to exercise flexibility, initiative, good judgment, critical thinking, and discretion
  • Open availability Monday - Sunday and willingness to travel for festivals/events
  • Positive coworker with a team-oriented attitude, reliability, and dependability
  • Ability to use critical thinking skills and make decisions


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