Travel Experience Coordinator
4 weeks ago
At PSG Global Solutions Careers, we're seeking a skilled Travel Experience Coordinator to join our team. As a key member of our Admin/Clerical team in Las Vegas, Nevada, you'll play a vital role in ensuring a seamless travel experience for our clients.
- Manage traveler inquiries efficiently, providing timely resolutions and exceptional customer service.
- Collaborate with our TX team to create a winning service environment, promoting a culture of excellence and customer satisfaction.
- Develop a deep understanding of our travel packages, services, and resolution channels to provide informed and effective support to our travelers.
- Communicate effectively with travelers across various channels, including phone, email, chat, and social media, to resolve issues and provide a positive experience.
- Promote our brand by delivering exceptional conflict resolution and communication skills, advocating for our travelers to drive business growth.
Our client is a 20+ year-old staffing and recruitment leader, recognized for its commitment to valuing employees, helping companies grow, and finding the right roles for job seekers. If you're a customer-focused professional with a passion for delivering exceptional service, we encourage you to apply.
Requirements:
- High School Diploma or GED required
- Proven customer specialist experience with active listening, customer-focused, professional telephone manner, and ability to interact positively and effectively with customers
- Ability to exercise flexibility, initiative, good judgment, critical thinking, and discretion
- Open availability Monday - Sunday and willingness to travel for festivals/events
- Positive coworker with a team-oriented attitude, reliability, and dependability
- Ability to use critical thinking skills and make decisions
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