Luxury Concierge

4 weeks ago

Sens, Bourgogne-Franche-Comté, United States MGM Resorts International Full time
About the Role

We are seeking a highly skilled and experienced Ultra Luxury Concierge to join our team at MGM Resorts International. As a key member of our concierge team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is nothing short of unforgettable.

Key Responsibilities
  • Provide personalized service to high-end guests, ensuring their every need is met with precision and attention to detail.
  • Operate multiple computer systems, manage multi-line phones, and respond to urgent emails in a fast-paced environment.
  • Assist VIP guests with hotel registration, check-out, concierge requests, and personalized services, staying knowledgeable about dining and entertainment options in Las Vegas.
  • Accurately identify and update reservations for Company Executives' guests, ensuring up-to-date information and providing tailored recommendations.
  • Describe, solicit, and enroll guests in the MGM Rewards loyalty program, communicating effectively through email, telephone, and face-to-face interactions.
  • Ensure guest satisfaction by promptly resolving requests and complaints, following up when necessary, and maintaining guest profiles.
  • Assist with planning guest itineraries, handle pre-arrival requests, greet guests upon arrival, and follow up after check-in.
  • Manage the group inbox and respond to all email correspondence within 24 hours, while successfully passing quality assurance audits and secret shops.
  • Act as a liaison between multiple departments to execute elaborate guest requests and special occasions.
Requirements
  • Ability to work varied shifts, including weekends and holidays.
  • Proficient computer skills.
  • High School Diploma, GED, or equivalent experience.
  • One (1) year minimum of prior relevant experience as a concierge, front desk, or VIP agent in a hotel setting.
  • Two (2) years prior administrative/coordinator/concierge experience is a plus.
  • Strong communication and organizational skills to ensure effective coordination.
  • Ability to multi-task in a fast-paced environment.
  • Prior Forbes training and/or knowledge.
  • Bilingual proficiency is an advantage asset for this role.
Perks and Benefits
  • Wellness incentive programs to help you stay healthy physically and mentally.
  • Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
  • Free meals in our employee dining room.
  • Free parking on and off shift.
  • Healthcare, financial, and time off benefits.
  • Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

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