Vacation Experience Expert

3 weeks ago


Sens, Bourgogne-Franche-Comté, United States Travel + Leisure Full time

We are seeking a skilled Vacation Experience Expert to lead our guest services team. In this role, you will have the opportunity to put the world on vacation, creating unforgettable experiences for millions of travelers worldwide.

As a key member of our team, you will set the bar of excellence for your team every day, empowering them to improve guest satisfaction by successfully resolving issues, anticipating needs, and exceeding expectations. You will be responsible for directing front and back-of-house operations, identifying new ways to enhance the guest experience, and maintaining room inventory accurately and efficiently.

Our ideal candidate is a proactive problem solver with excellent verbal and written communication skills, as well as a working knowledge of various computer software programs, including property management systems. Previous supervisory or management level experience in the hotel, timeshare, or hospitality service industry is a must.

We offer a comprehensive benefits package to our associates, including medical, dental, vision, flexible spending accounts, life and accident coverage, disability, paid time off, parental leave, and holidays. We also offer a 401k plan with employer match, as well as a wellness program and employee assistance program.

If you are a motivated and customer-focused individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity. With over 19,000 associates worldwide, we are committed to delivering exceptional experiences for our guests and building a rewarding career for our team members.

Estimated salary range: $55,000 - $75,000 per year, depending on location and experience.



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